Idaho Falls
1626 Hollipark Drive
Idaho Falls
ID 83401
United States

Average rating: 9.4 out of 10 based on 1277 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 19, 2022 — Rated 10 out of 10 by M.M. Idaho Falls
What do you like about our products and services?

I liked the kindness of Katie and the hard work she put in my carpets have never looked this good.

Report a concern   March 17, 2022 — Rated 10 out of 10 by T.T. Idaho Falls
What do you like about our products and services?

Carpets look and feel great! Very professional technician

Report a concern   March 14, 2022 — Rated 10 out of 10 by A.R. Idaho Falls
What do you like about our products and services?

Katie was so friendly and worked quickly. She cleaned up after herself and took care in my home.

Report a concern   March 9, 2022 — Rated 10 out of 10 by S.W. Idaho Falls
What do you like about our products and services?

Pleasant aroma, great service, friendly employee.

Report a concern   March 7, 2022 — Rated 10 out of 10 by D.K. Idaho Falls
What do you like about our products and services?

Carpet looks great! Stains are gone. Kate was awesome, polite, informative and did a great job. She didn’t miss a spot

Report a concern   March 7, 2022 — Rated 10 out of 10 by B.S. Idaho Falls
What do you like about our products and services?

On time. Friendly and Informative. carpets came clean

Report a concern   March 4, 2022 — Rated 10 out of 10 by M.P. Idaho Falls
What do you like about our products and services?

Jacob was professional and friendly. We are happy with the results of the carpet cleaning.

Report a concern   March 2, 2022 — Rated 0 out of 10 by C.A. Idaho Falls
How did we disappoint you and what can we do to make things right?

Had Jacob (?) come out for 2 room...very nice guy explained things very well. He told me I had wear patterns that were damaged and would not look any different as I could still see them after the cleaning. I had a huge coffee stain that lightened up but he said he would check back with proper chemicals and come back. He texted the next day said he would be later than original time he had told me, he did not show up, but I also had left my phone at work if he tried to call. When I got home I had attempted to spot clean a couple areas right in the middle of the wear pattern....It cleaned it noticably! The floor could be cleaned...not damaged (as much) as he said. He also told me the stairs were the same although that wasn't part of the job. I cleaned some areas there too...came right out after a little scrubbing. I was so frustrated and needed to get my house back in order and did not want to wait for a second visit. I bought a cleaner and did the floor myself and it almost looks brand new.

I would like a full refund of the 100 dollars I spent on the two rooms as there was no change in the appearance of carpet....I have pictures and I can supply pictures of what it looks like after I cleaned it myself.

I am very sorry that this did not turn out like I wanted and I will not recommend this company again. I do not think that any spot treatment was used either....I know that zerorez does use it. the gentleman that cleaned was very nice, but maybe more training and more elbow grease.

Name removed
3131 Escalante
Idaho falls

Report a concern   February 25, 2022 — Rated 10 out of 10 by A.P. Idaho Falls
What do you like about our products and services?

Good employees, clean product

Report a concern   February 25, 2022 — Rated 10 out of 10 by R.V. Idaho Falls
What do you like about our products and services?

No residual smell and carpet dried quickly.

Report a concern   February 25, 2022 — Rated 10 out of 10 by M.D. Idaho Falls
What do you like about our products and services?

Love how clean my carpet is! Katie did wonderful work!!

Report a concern   February 25, 2022 — Rated 10 out of 10 by T.A. Idaho Falls
What do you like about our products and services?

EVERYTHING❣️

Report a concern   February 24, 2022 — Rated 10 out of 10 by A.C. Idaho Falls
What do you like about our products and services?

Great service. Thoroughly cleaned my carpets.

Report a concern   February 23, 2022 — Rated 10 out of 10 by N.S. Idaho Falls
What do you like about our products and services?

Timely and professional service. Kept us up to date on schedule. Technician (Felipe) was courteous and professional. Care taken to protect household.

Report a concern   February 23, 2022 — Rated 10 out of 10 by K.H. Idaho Falls
What do you like about our products and services?

Arnel is great. Very professional and a hard worker

Report a concern   February 20, 2022 — Rated 10 out of 10 by J.F. Idaho Falls
What do you like about our products and services?

Very good sevice

Report a concern   February 19, 2022 — Rated 10 out of 10 by P.M. Idaho Falls
What do you like about our products and services?

I am so very pleased with my beautiful carpets. I have never experienced that type of cleaning before. My whole house smells fresher and cleaner, and I appreciate the way the technician explained the process to me. Thank you so very much.

Report a concern   February 17, 2022 — Rated 10 out of 10 by C.F. Idaho Falls
What do you like about our products and services?

Great Job!!! Great Value!!!

Report a concern   February 16, 2022 — Rated 10 out of 10 by G.C. Idaho Falls
What do you like about our products and services?

I was very pleased with how clean my carpets looked.

Report a concern   February 15, 2022 — Rated 10 out of 10 by N.R. Idaho Falls
What do you like about our products and services?

The professionalism that Felis had and how quickly he performed.

Report a concern   February 14, 2022 — Rated 10 out of 10 by D.S. Idaho Falls
What do you like about our products and services?

Arrived on time. Called before arrival. Girl cleaning was delightful. Moved furniture!
Smells and looks good as we put things back together.

Report a concern   February 14, 2022 — Rated 10 out of 10 by L.R. Idaho Falls
What do you like about our products and services?

Your service technician was friendly, very knowledgeable and he did a good job cleaning our carpet.

Report a concern   February 12, 2022 — Rated 10 out of 10 by H.V. Idaho Falls
What do you like about our products and services?

Well done! Appreciate how professional and attentive you were with the cleaning. Very satisfied and will be a repeat customer.

Report a concern   February 12, 2022 — Rated 10 out of 10 by R.H. Idaho Falls
What do you like about our products and services?

It was a professional job!

Report a concern   February 10, 2022 — Rated 10 out of 10 by J.K. Idaho Falls
What do you like about our products and services?

great cleaning job, looks great and will be getting it done again through you

Report a concern   February 10, 2022 — Rated 10 out of 10 by C.G. Idaho Falls
What do you like about our products and services?

No chemical smells.
Filipe listened to what I needed done was very careful to clean the carpet as I requested. He also recommended the stain shield (?) application which I think was the right thing to try.

Report a concern   February 9, 2022 — Rated 10 out of 10 by S.I. Idaho Falls
What do you like about our products and services?

They were thorough, friendly, on time, quick, and did an AMAZING job!

Report a concern   February 6, 2022 — Rated 10 out of 10 by B.G. Idaho Falls
What do you like about our products and services?

Arnell went above and beyond. Did extra treatments on our spots. I’ve never seen it so clean!👍

Report a concern   February 6, 2022 — Rated 10 out of 10 by S.M. Idaho Falls
What do you like about our products and services?

professionalism and friendliness of Arnel, helpfulness of his trainee Jose', quality of service

Report a concern   February 6, 2022 — Rated 10 out of 10 by S.G. Idaho Falls
What do you like about our products and services?

You do a great job


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