based on 1276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The amount and veracity of attempt's to up sell was rage inducing.
I think I am like many home owners.
I don't enjoy being held captive in my own home by aggressive sales tactics.
I won't be calling again.
Thank you
Informative tech
Nice looking job
Fast
Zero residue left behind!
Great job and very accommodating to our schedule
No harsh chemicals and no musty, watery smell.
Was a great experience! Tech was so good and professional.
Timely manner of arrival. Explanation of services, professionalism. Overall appearance of carpet after cleaned and smell—there was no odor!
I would recommend to anyone and would use in the future.
They sprayed cleaner all over my windows and curtains while spraying furniture
Great at communicating ... Scheduling the cleaning was easy and updates were accurate. The service technician, Jacob, was great!!
Easy to schedule, the technician was on time, easy to work with and explained things very well.
A better job and less cost than our last provider.
Thanks,
First name removed Mitchell
Phone number removed
I like everything about our experience with you. The men were easy to work with and eager to please. The carpet cleaning was done well and we are most satisfied.
On time, very good job and friendly service.
Clean -without chemical smell- fast efficient and good workers
My biggest disappointment was communication. I Had an appointment scheduled between 830 and 11 and when I booked it I was the first on the schedule so I figured I would be in the morning. I wasted three hours before I had to call and ask if they were still coming. They showed up at 12:30. The guy was nice and everything was clean but just because of bad communication I would never recommend them. My time should be just as important as their time.
Prompt to return call
I live in Pocatello, it is hard to pay extra to have you drive here. And the $15 disposal fee? That didn't make me happy either
The representative was very professional! Carpets turned out great!
Zerorez was able to get the wet dog smell out of our carpets, they also have great customer service skills.
Excellent job!
I was able to get an accurate quote over the phone and schedule my carpet cleaning for the next business day. The technicians were prompt and thorough. It was a great experience!
The personnel were prompt, efficient and took time to walk thru the house with us explaining what they would do. They provided the services we needed and shared what we could do about a couple of problems we had. The prices were reasonable and making the payment was easy.
Looks and feels great. Very pleased, Thanks
They missed cleaning a very large spot in the middle of the living room and had come back and re-clean the carpet. Also the wand left lines in the carpet that still have not come our even after being vacuumed several times..I'm sure they will eventually come our but it will take a while.
Phillipe was very helpful and concerned about the streaking but thought they would eventually come out..
Customer service
Really quick and thorough.
My rug did not dry flat, it still has ripples from the cleaning solution
Great customer service! And there is no harsh chemicals or anything left in the carpet after cleaning- I love that!
I liked the kindness of Katie and the hard work she put in my carpets have never looked this good.
My bedrooms were clean. The closer to the front room the dirtier it was. Very disappointed. I scrubbed a dark spot in the front room and the cloth and water was very dirty. I bought a large rug to cover my front room carpet.