Customer Testimonials
Reliability. You’ve never left me without fuel in 30+ years. You respond promptly when I have furnace problems and you service my furnace every year. I trust your technicians to keep me informed about furnace maintenance.
Great reliable service!
Nice techs, on time, neat and friendly.
Highly recommend Downeast Emergency
Your delivery service was very quick and I am very happy
Friendly staff,prompt service
Timely and professional! Easy to order and work with!
It heats my house.
Rapidness of delivery and response to Email.
Been with Cash for over 14 years and you never failed me. Always there, great price and great service.
Good
Delivery driver was very friendly and courteous.
I like Matt Ojure who delivers our propane!
Dependable
I like being able to order on the phone when my tank is getting low.
Delivery Driver was excellent and customer service! Thank you!
Always here when I place a order for oil.
Loved that we not need to provide a social security number, nor credit card number, nor blood type before we could have an account established and oil delivered. Loved that a person answered when we called - each and every time.
Was not told (or we were not paying attention) to leave a check and went several days without a promised delivery. After a week of no delivery, Melissa answered the phone letting us know that the delivery person had tried to deliver a few times, but did not because a check was not left.
Thank you, Melissa, you are a gem! You explained the process and spoke with a supervisor advocating for a delivery to our house ASAP. We were heating on fumes by that time. The oil delivery arrived the next day,
Thank you, Cash, for being a human oriented business that treats humans with thoughtfulness, kindness and without the intention to turn each customer into just another source of revenue.
Thank you for not jumping on the bandwagon of locking in households by gathering a plethora of their personal information - that is not at all needed in order for you to provide your services.
Happy to be your customer, wishing continued success!
quick
Came when asked
On-time deliveries, budget plan and friendly/helpful people on the phone
excellent customer service
There has been a lot of negativity lately about Downeast Energy but I have been a customer for years and never had any problems with them. We have auto delivery and they always show up with fills way before running out. Also have a service contract with them and service has been great.
THANK YOU FOR ALWAYS FILLING MY TANKS AND MAKING A PAYMENT PLAN SO HELPFUL
Didn’t let us run out of propane was in touch. Either us early to let us know that they would be coming. Thank you 😊
Polite and responsive people
the tech knew what he was doing. was on time and called ahead. he was efficient and knowledgeable;
Delivered oil quickly
Quick responce to questions, automatic deliveries, personable people on the phone that generally seem to want to help.
You always provide ample time for filups to occur before there is any chance of running out of propane.