Customer Testimonials
Always there when we need them.
Easy to order and pay. Quick service
You have always delivered on time and have been so pleasant to do do business with.
never had a problem. great service team
Very timely and efficient.
Reliable, friendly, and the 10-month payment plan is a great benefit.
Great staff, only issue was when delivery was delayed and not anticipated earlier and I had to call to ask for delivery.
easy to arrange an appt through courteous and caring reps. service folk are courteous and proficient. I'd give a ten to them, but your propane prices are too high.
prompt and efficient service
Usually delivery is done within 2 or 3 day fro the time you order eve if the stimated time is 7 to 10 days , and surprisingly my deliveries has been done as earlier than 7 am
I like auto payment.
All seemed okay, and fellow who I talked to said I will get a sr discount, since I am now 81 years old
Usually the best price - ease of ordering and very prompt delivery.
quick delivery
Automatic deliveries and budget plan
Ease of ordering and delivery
Champagne is there when needed.
Like the "ease of use" for ordering heating oil.
- A.J.
Very happy
I called needing propane cause I waited way too long. That was Friday, they were at my house on Tuesday. Cant thank them enough for the speedy service
Both of us are very happy to be with Rymes propane and oil since we joined your company, however during this very cold spell we were advised to place a delivery for oil if needed at around 30% so I did. Two weeks later we did not receive a delivery so I and my husband both spent well over three hours on hold trying to find any information on a delivery, when we were able to talk to someone all that was said was they are watching our readings. By now our reading was down to 27% and no time given as to when we were going to get oil. Now I had to cut back on heat to save on oil, as we have a cape house and every room is separate with no air flow which makes it harder to heat. The following week we finally got oil but we should have been notified that we were on the schedule for delivery even if through email.
My only suggestion would be is to be like other companies and rather than keeping customers on hold for a very extended period of time is to do call backs and return their calls when able. Being on hold for hours at a time as I'm many folks were and not talking to anyone was extremely frustrating. Hopefully that will not happen again.
Thank you
Quick response
Delivery is automatic. Paying is fast and easy online.
Hello,
Since being a customer here at Rymes Propane I have the best service. All the interactions We have had with an actual person, the website or their drivers have been excellent. I really appreciate what Rymes has been doing to make life comfortable for us!
Great job!
We really enjoy having a local branch of Rymes, so delivery is quicker. The driver's are always very pleasant.
Local contacts make resolving issues simple.
I like that you monitor our propane tank and schedule deliveriies automatically when the tank is low.
Good service
Consistent Company with service and troubleshooting. I am hopeful we can continue the positive relationship when the next propane contract is due.
Thank you,
Jim - GM
Black Bear Lodge
I have had excellent service with the Service Dept and Customer Service. I called into Customer Service today 2/26/26 and I did not have a long wait time. I spoke to Carlene and she was polite and listen to my needs and took care of the questions I had. I would recommend Downeast Energy to anyone. Tomorrow I get the Furnace cleaned & tuned up with the service contract I bought. I have already used the plan it on a part that needed to replaced.