Customer Testimonials
Dependability and technology adaptive
Always fast, courteous service.
We are a new customer transitioning from another propane provider in our county. Freeman has been very responsive and had a service technician out as per our scheduled time to evaluate the propane installation requirements for our new generator. Additionally, Kevin called in an order to have our home propane tank refilled and the truck was out the next morning. So far, we are very impressed and thankful for the level of service Freeman has been providing to us!
Always the best customer service.
Never have to worry about running out of gas.
Price!
Been with you for years, never had a problem.
I've been a customer with Lithonia Gas, Gas, Inc, Superior for over 50 years so I'm pretty much happy with you. I will admit that I was more pleased with you in the early years when it came to service. Whoever used to do the annual inspection/cleaning of the heater (I have a single heater in the living room that's basically the source of heat for the house) did an excellent job but the last few times we were left with a higher flame on one of the grids/grates/? that I was told he couldn't do anything about. Unable to afford a new heater and not wanting to keep paying for a service call that accomplished nothing I've not had the annual checkup for a few years.
Bless you for allowing me to go on a Budget Plan with my last delivery, otherwise, in all honesty, I would not have been able to buy propane this year and would have had to rely on a few electric space heaters ... not something my 76 year old body was looking forward to.
Nicole was the last person I talked to ... ordered gas and she set up the Budget Plan for me. She was extremely personable, knowledgeable and professional.
I ordered propane on Wednesday and my tank was filled on Monday morning. Quick service!
However, I do miss calling the local Superior Propane place (used to be Leon Propane) and ordering propane and talking/ordering propane from the ladies that have worked there for years. I guess the online ordering of propane put these long time employees out of a job.
Note: I did try to order by phone but after waiting 12 minutes to talk to a human I ordered online.
The person I talked to was very helpful in getting me setup for an online account
I like that you placed a tracker on our tank so you know when it needs to be refilled, especially since we are not full timers.
Very helpful.
Timely service
Even though they say to "expect delivery 7 to 10 days" from requested date, we got our delivery in 2 days and their driver (Doug) answered all our questions. Great service!!
Always the best people to work with. Filling up the tank, moving the tank and adding appliances, all are done professionally and as expected.
You are very timely with your delivery.
Good service and easy online requests for deliverys.
I ran out of gas to cook with a fireplace. They came out Monday although I was in the hospital with extra steps to fill my tank. Check with my wife. Make sure everything was all right. Great job guys.
The staff in your local office is very friendly and helpful.
Customer service has been excellent! Keep up the good work..
Very reliable and reasonably priced
I get heat
They made sure I felt safe and knew how to work everything. They said someone would come and fill my tank so I’m just waiting on that. Having heat in such a cold winter is a game changer.
Since we have used Freeman for 10 plus years. They have always been very professional and responsive to any call we make regarding required service needed.
They want let you run out
I like you monitoring the quantity so you know when to refill
Delivery was prompt and price was fair.
Great customer service and delivery is prompt and delivered when promised!!!! They also work with you on pricing to meet your needs , I am retired and on Social Security so every penny saved is a plus to me as a customer. I have been with Freeman Gas for over 3 years and have never had any issues, great service by both customer service and drivers!!!! God bless you all.🙏
Prompt service
Excellent customer service!