Customer Testimonials

Excellent

Friendly and good communication. Great!

Great warranty, good salesman, easy process.

The service workers are friendly, and they don't try too sale you service you don't need.

Courtesy and professional.

Workers listen to concerns and address issues in a timely fashion.

the staff was very professional. the sales lady Dawn was very nice and intelligent she set up my car that I had purchase. I felt very good buying a car there no pressure from the staff. I will highly recommend my friends and family to Don Franklin

I have had several Genesis vehicles....all excellent and well maintained by the Don Franklin franchise

Quick and friendly

I brought my Palisade for its first service, the staff was awesome, very polite and efficient, I’m very happy with the service.

Always great!! Dependable and reliable

Fast service. Courteous and helpful employees.

Always helpful and never pushy. They take excellent care of my cars.

Very friendly and professional.

I recently bought my third Santa Fe. My I was in an accident when I had my first Santa Fe and it was totalled. They had to cut the roof off in order to get me out of the SUV. However, I walked away without even a scratch. I replaced my totalled Santa Fe with a Santa Fe Sport. Recently, I decided I wanted the larger version and bought a new 2022 Santa Fe. After walking away from my accident without a scratch, I will never own a vehicle other than a Hyundai.

Chad Givens is the reason we keep coming back. I don’t feel the need to shop around as I know he’s taking care of us. His professionalism, happy demeanor, and follow through is top notch. He’s an asset to your team and should be treated as such.

The customer service was amazing. Dawn was very friendly and efficient. She has a lot of knowledge on the vehicle products. Will go back to see her again.

service was fast, courteous and competent. Very satisfied with everyone encountered in service dept

I like the coupons you send to help save on money and the repairs.

Good service, thanks.

However, in the future, please stop bombarding me with numerous phone calls & emails, insisting that I provide feedback. Please stop. Thanks

Always professional, courteous, efficient, and reliable service.

Very friendly staff and are willing to help you in anyway possible

Excellent customer service!!! Great vehicles with amazing warranties. Dawn Dotson was very polite, thorough and quick. She makes sure her customers are taken care of. She made the process effortless for me!

The communication and time accommodations by Staff were top notch and essential to sealing this deal really.
I greatly appreciated the personal delivery introduction of the car.
I went to several dealerships and this one rose above the others in customer service.

Good services.

Best experience I ever had buying a vehicle. Richard Conrad and Misty Roberts were amazing. This will be the only place that I will do business with or refer anyone to!!

Excellent Service, outstanding customer care

Everything! From my first contact with DF, I got a response via email. Then I arrived to test drive the vehicle and was met by Kanon. Olivia and Kanon worked with my wife to make this deal happen because I was out of town working. Then two very nice gentlemen delivered the car to us in Louisville. We signed the paperwork and took delivery. Such an easy process! You have no idea how we truly appreciated the ease of doing business with DF team!

Promptness, professional, knowledgeable and friendly!

I feel you have a variety of chooses and always do what is right for the customer.