Don Franklin Somerset KIA
138 Turner St
Somerset
KY 42501
United States

Customer Testimonials

Report a concern   October 29, 2024 — Rated 10 out of 10 by Donna Joseph Don Franklin Somerset KIA Service
What do you like about our products and services?

We would like for the oil change associate s to put the val stems or lug nuts back on the tires when ever they rotate them please. As soon as I left there yesterday my tire went almost flat and my husband had to take the truck to a tire shop and pay 20 dollars to replace the val stem duty your people did not put the cap back on it and your people stated to me the lug nut was missing and u all charged us 3.41 cents to replace the lug nut that your people did not replace last time we had our oil change on my truck.

Report a concern   October 29, 2024 — Rated 10 out of 10 by M.G. Don Franklin Somerset KIA Service
What do you like about our products and services?

The great customer service

Report a concern   October 29, 2024 — Rated 10 out of 10 by A.Y. Don Franklin Somerset KIA Service
What do you like about our products and services?

I absolutely love my vehicle and the people where so nice

Report a concern   October 29, 2024 — Rated 10 out of 10 by Autumn Tharpe Don Franklin Somerset KIA Sales
What do you like about our products and services?

They are straight forward and honest with everything. And they try their hardest to put you into something

Report a concern   October 29, 2024 — Rated 10 out of 10 by T.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

Every time was very good service everyone very nice explaining what had to be done how long it would take

Report a concern   October 29, 2024 — Rated 10 out of 10 by A.B. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Drives well and has the best warranty’s

Report a concern   October 29, 2024 — Rated 10 out of 10 by Tammy Vosburgh Don Franklin Somerset KIA Service
What do you like about our products and services?

Always very professional and on time.

Report a concern   October 29, 2024 — Rated 10 out of 10 by A.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

I love that there is a dedicated area for children to play in. However, seeing how nice the general waiting room is with the free amenities, I feel like the kids play room is far too plain. The toys with batteries don’t work and some of the toys are broken. A Roku tv would be really nice in there as well.

Report a concern   October 29, 2024 — Rated 10 out of 10 by Eddie Stearns Don Franklin Somerset KIA Service
What do you like about our products and services?

Very helpful and polite kept me updated on everything that was happening with my car and they washed my Kia

Report a concern   October 29, 2024 — Rated 10 out of 10 by James Jones Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone is always nice, they explain things well. Nothing to complain about here.

Report a concern   October 29, 2024 — Rated 10 out of 10 by Andrew Forrester Don Franklin Somerset KIA Sales
What do you like about our products and services?

I was impressed by the selection of models and colors readily available. The sales team and staff were knowledgeable, friendly and helpful.

Report a concern   October 29, 2024 — Rated 10 out of 10 by D.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

I needed to have a major warranty service— replacement of catalytic converter. Although this is an expensive part and significant labor, the service was performed with no questions asked, promptly and courteously. Glad to work with a dealer that stands behind the product they sell.

Report a concern   October 29, 2024 — Rated 10 out of 10 by Anthony Willis Don Franklin Somerset KIA Sales
What do you like about our products and services?

Professional sales and helpful support employees

Report a concern   October 28, 2024 — Rated 9 out of 10 by Jeffery Hall Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendly

Report a concern   October 28, 2024 — Rated 10 out of 10 by K.E. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Great sales person.

Report a concern   October 27, 2024 — Rated 10 out of 10 by J.G. Don Franklin Somerset KIA Service
What do you like about our products and services?

I got new brakes but they are squeaking will be calling on mondsy

Report a concern   October 26, 2024 — Rated 9 out of 10 by A.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Staff are very kind and helpful.

Report a concern   October 26, 2024 — Rated 10 out of 10 by B.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

outstanding

Report a concern   October 26, 2024 — Rated 10 out of 10 by David Hughes Don Franklin Somerset KIA Service
What do you like about our products and services?

Love the oil change service but I think the cabin our filter is too pricey 55.00 dollars is a bit much I bought one for the Kia Rio 2023 at O Reilly's for 24.00 and it's not that hard to change but other then that service was great

Report a concern   October 26, 2024 — Rated 10 out of 10 by Crystal Hanshaw Don Franklin Somerset KIA Sales
What do you like about our products and services?

The vehicles are top of the line . Huge selection. From beginning to end our experience exceeded my expectations. Very knowledgeable. Excellent customer service. Chris went above an beyond to make sure we were happy an pleased with our purchase. We most certainly will be back to purchase another Sudan in the near future. Thank you

Report a concern   October 25, 2024 — Rated 10 out of 10 by R.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Do a good job and informative

Report a concern   October 25, 2024 — Rated 10 out of 10 by Sally Parker Don Franklin Somerset KIA Service
What do you like about our products and services?

Service from the time I walked in the Service Department. Ashley was kind courteous and friendly. She followed me through the whole process.

Report a concern   October 25, 2024 — Rated 10 out of 10 by R.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

Always friendly. Always ready when told.

Report a concern   October 25, 2024 — Rated 10 out of 10 by M.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

friendly staff, fast services, the coziest waiting room, free wifi and drinks!!

Report a concern   October 25, 2024 — Rated 10 out of 10 by L.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone is always nice and my service gets done in a timely manor

Report a concern   October 25, 2024 — Rated 10 out of 10 by Cindy Hamblin Don Franklin Somerset KIA Sales
What do you like about our products and services?

Love Cyndi Duncan and Todd Cockerham!!!

Report a concern   October 25, 2024 — Rated 10 out of 10 by Jennifer Davis Don Franklin Somerset KIA Sales
What do you like about our products and services?

Brian is the best! I needed someone I could trust so I live in Indiana but I traveled to purchase from Brian.

Report a concern   October 24, 2024 — Rated 10 out of 10 by L.A. Don Franklin Somerset KIA Service
What do you like about our products and services?

From the time I walked into the service center until I left everyone was nice and courteous. The job was done in the time promised.

Report a concern   October 24, 2024 — Rated 10 out of 10 by K.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly staff

Report a concern   October 24, 2024 — Rated 10 out of 10 by Frances Evans Don Franklin Somerset KIA Service
What do you like about our products and services?

The friendly staff they are always smiling and happy don't have to wait to long prices are reasonable


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