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Customer Testimonials
I’ve had three Kia vehicles and would buy another. I thought one of the filters I needed replaced was a little pricey.
Fast and friendly
My service person was Chad. He was great all the way around. While I was waiting for my oil change I received a text from a person named Chad. The text asked about my service experience just like u have. We'll i responded with a happy heartfelt response. I was really happy to be able to give my true feelings and happiness to the question. I should not of but I assumed that I was responding to someone above my service man that was he reported to about his performance. At that time I wasn't aware that text came from Chad. At that time I did not know his name. I identified him as a black man til when Chad came to check me out with lady at desk. I mentioned great review that I had given him. When he told me that my response only goes to him I tell u now I was not a happy camper or customer for that fact. I wrote that to let someone know how I felt about my experience with your service department that would would acknowledge his above and beyond assistance since I had no appointment the day before when I asked him to please fit me in as I last minute noticed I needed an oil change and was leaving to go out of town the next morning. He gave me option to wait it was just after workers came back from lunch.and were going to be very busy. So I thought I'd wait but asked about something 1st thing in morning. He simply told me we open at 8am. I arrived at 7:35am and was 1st in line. I was in at 8am and out happily by 8:30. It to me is very needed and wanted to forward my text to someone that can acknowledge and commend Chad for his service with me in my time of need. I believe I commended Stan or Stanley can't remember his last name but he's probably your best salesman ever since Don Franklin Kia came to Somerset KY. He's the best person to have delt with buying my 2024 Kia Forte. Thank you Don Franklin Kia for your employing Stan and Chad. Like I told them I look forward to working with them and I hope they are still employed there to be commended by me and future customers that I choose to recommend your business. Back to my text. How can I forward my service response that took my time, interest and sincerity to someone who cares about these 2 hardworking and caring employees? I have some longtime mental disabilities and I'll have u know that this text took me about 10 times longer than your texting. But I believe they are worth my time
And appreciation. So u can maybe figure it took me almost as long to respond to "Chad's " request. I truly and sincerely thank both of them for the type of assistance I needed that they gave without me asking for special help. I'm originally from Cincinnati Ohio where I 1st started purchasing Kia's. I continued to purchase Kia's when my husband and I retired to Nancy Ky some 10 or so years ago. As u may be able to understand I have true appreciation of people who can understand my difficulties without me telling them what they are or that I even have them. Sincerely a very happy customer with your sales and service employees. Nancy Hackney
I like that they send me a text saying if I have any questions or concerns to text them at anytime. While my vehicle is being serviced
The people I was dealing with was awesome. They was there to make a deal.
Tyler is an excellent CSR
Our salesman, Stanley, was amazing. He found what we wanted, stayed in our budget, got the paperwork done and we were out of there in our new vehicle! Our Sirius Radio and KIA access were already set up when he handed us our new keys. The whole process was flawless. I highly recommend KIA Somerset KY. They take good care of their customers. The GM of the dealership came out and talked with and congratulated us on our new car.
Super nice vehicle with an amazing warranty. My friends & family all think it was a good buy. I'm very happy with it.
I have been 100% satisfied with this dealership. They are always so accommodating to my work schedule and always go above what is expected.
Good prices great employees
Very friendly and professional
My KIA Sportage is my second vehicle of this make. They are very reliable vehicles and reasonably priced.
Staff was friendly
Tyler worked with me to correct a mistake/error made from the Lexington dealership when I purchased the car. It was disappointing to hear that it would cost me about 150 dollars to update the dashboard software.
The sales staff is excellent. Cyndi Duncan is great at helping us find just the vehicle we need at the right price. The service department is top notch, too. Everyone at Don Franklin is courteous and professional.
Always get treated great and awesome customer service.
I have an extended warranty on my car and took it in for my oil Change. Good service and friendly employees.
I have been buying vehicle’s from DFKS for several years. The service is amazing and the quality of vehicles are out of this world. But… most importantly, I feel like the employees care. This is six vehicles now that George has put me and my wife in the drivers seat of. His enthusiasm and love for the job are something you just have to experience to believe. Thank you DFKS and thank you George for the many years of great experiences.
Ease of scheduling, on time and prompt service, polite service rep, pricing for routine service is competitive
Cyndi is absolutely wonderful! Very impressed!
It was great
The staff in the service department is wonderful! It’s easy to set an appointment for service, and they are always friendly and professional!
The sales staff that I’ve dealt with have all been knowledgeable, thorough, and thoughtful
No BS and no hidden costs
My last two cars have been Kia’s I bought there. I have loved both cars and have been treated good by the dealership so I’m happy with it.
Very professional and treat you well.
They are very good at what they do
Brian Nichols has sold me two cars and I love working with him. He makes it easy.
So far everything! You all have always been helpful and honest! This is my second vehicle through you all and I have been treated very well both times!
Fast and friendly service