Customer Testimonials

Ryan told me everything I would need to know about the process in words I could understand I would recommend the dealership and Ryan to people I know

Our salesman was brandon and he went the extra mile to help make the deal work for us we had a number and they took some time but was able to meet it thank you for your time and patience brandon

Actually 1st oil change was free, speedy service tho

Don Franklin KIA is the best Dealership that I have encountered in my 78 years of car buying by far. The salespeople are just like meeting a family member just as it states in their advertising (Owned by Family)! They go out of their way to make you feel at home, whether it be buying a vehicle or getting an oil change. Their Service Department is Super and if you are waiting they keep you updated as to the progress. I have never been to a dealer anywhere else that did these things. During purchasing a vehicle one never feels pressured to do anything you that makes you feel uncomfortable. There is so much I can say good about Don Franklin, such as the part’s Department being super nice. The management team has unbelievably amazing personal that work for you and not against one.

The after the sales follow-up calls really let you feel cared for and address any questions you may have. I’m proud to be a part of the Don Franklin Family and you will to, So what are you waiting for, give them a try and who knows you may be a Family member to.

The salesman make u feel comfortable and at home and they do their very best to see the customer gets what they want.

Haven't had to use them just yet

My transmission went out in my Kia Forte while I was out state working a healthcare contract. I do not know a single sole outside of where I work. I was driving to Louisville KY when my car broke down. This was the closest KIA dealership.

The service I received over the phone from Ty was above & beyond even before I decided to tow it there an hour away. I could have had it towed back to where I purchased my car but ultimately decided to go Don Franklin Auto of Sumerset, KY. because of Ty’s professionalism, knowledge and empathy for my unique situation I had found myself in.

I got my car back with a brand new transmission quicker than I imagined ever possible and they even helped me drop off by rental. Ty arranged for two people to follow me to Enterprise. One guy followed me driving my car and the other guy drove a different car to pick that driver up. They all were so nice and genuinely wanted to help me so I could get my rental dropped off hassle free, and get back on the road to drive to work in Louisville quicker.

I truly am grateful for everyone there who helped me out, from Ty, the mechanics and down to the lady who took my payment. Everyone was really genuinely nice people. I have had my fair share of car dealerships and mechanic services throughout the years and I have to say you guys get my vote of best service department EVER!! I can not express how grateful I am that my car broke down where it did. THANK YOU!!!

When the time comes to buy another car, I will definitely be driving from Tennessee to Somerset KY.

The last two vehicles I’ve bought from Don Franklin Kia, I highly recommend Charles Wright , he does everything in his power to make sure you leave happy and satisfied!!!! I wouldn’t want to do business with anyone else other than him!

Friendly, efficient staff! Enjoyed working with Mark Lowe! Top notch dealership and good people that treat you nice. Shonda, great salesperson! Keep up the great work and thank you !

Good service and nice and friendly people

Great selection of vehicles, great Customer service. Wiling to answer any and all questions

Staff is very friendly and explains what is going to happen as well as how long it is expected to take. If anything extra needs done, they inform me beforehand, instead of slapping me with surprise charges.

Professional and courteous

Everyone is friendly and location is clean and comfortable

Service was very quick. Staff was friendly ad courteous.

Fast and friendly, reasonable prices.

My salesman Chris was the best! Very friendly and nice!

Working family friendly

Shiv was an absolute angel! My kids were everywhere but he wasn’t bothered one bit by them. He sold me on a Kia Carnival (still gonna buy, just taking a minute!) and knew exactly where I was going with what I wanted!

Lots of option, knowledgeable, respectful, and friendly staff!

James was amazing! He made the process go very smoothly, explained everything perfectly, and was a great help!

Very professional

Don Franklin products and service are the best. Don Franklin employees treat customers like family.

Top notch quality on your products.
I can't say enough good things about our sales representative, Chris Staley. He was so kind and bent over backwards to help us get into a vehicle that will work with our budget. He was very professional. I have already put his name and KIA out there to anyone looking for a new vehicle.

Thank you!

The customer service was wonderful and we got the help we needed to find the perfect car for us

Loved the speed and courtesy of the staff. Our vehicle came out cleaner then when we got there.

We were treated very good they done everything they could to help us . Brandon Record was a great Salesman. I would highly recommend anyone to him for help on getting the vehicle. He is great. The gentleman that done are trade-in was really great too. He worked as hard as he could. Thank you all so much.

Great

Great quality cars for the price!

Very knowledgeable about the vehicles, the process was very quick, great service overall.