- Phone: (606) 679-1177
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Customer Testimonials
Ease of scheduling and communication. I had several different services that needed to be completed and they were able to get everything taken care of within a timely manner.
Courtesy and thoroughness.
You’re quick and precise, very informative. Very polite.
Friendly staff
👍
Short wait time
Service was great and efficient, a lot of vehicles to choose from
The Dealership is immaculate and the service is prompt, professional and friendly. I'm 85 and this is the dealership ever.y
Every thing friendly people quick service and takes good care of customers
All three or four times that I have purchased a vehicle from Don Franklin. It’s always been amazing service. This last time buying my 2025 Kia Telluride EX. I visited the car lot several times before deciding to purchase. Hayley sales person, did an excellent job explaining all of the safety features. How to navigate the touchscreen. She was very supportive of me having my children there to see if the vehicle would fit their needs as well. She was very understanding when I left., but was super excited when she saw me come back the next week. She still explained everything to me again answer the questions that I had. She was very patient and understanding. Even after I purchased my vehicle, she helped make the arrangements to have the side steps put on. She was also very helpful to find my wallet that I left in my trade in car. I would recommend Don Franklin to anybody that is looking for excellent customer service and amazing products.
Love our Kia Telluride. Drive an hour from Richmond bc the service department is fantastic.
Colin was wonderful
The service representative was very thoughtful and considerate. He explained everything exceptionally well and did a little trouble shooting to answer my concerns. I had a very good experience there.
Have no issues all great product and service
quality and price
They are very friendly
My service was quick this time and I was able to have someone take me to work after dropping off my car.
Very courteous and no hassle for any service
The service is wonderful! Everyone is very friendly and helpful and I love my new car.
They work me in when I call don't have to wait two Weeks, I live two hours from my original kia dealer and they never work with me, but don't Franklin always work my car into service. The service department is very polite.
Great sales
The workers are very nice caring. The service dept is top notch!!!
I have owned 2 kia vehicles, and have been very satisfied with their quality. The service staff are always friendly and genuinely care about your safety.
The service department is always fast to to respond to my needs, they always keep me updated, I usually always get my vehicle back sooner than expected !
I like that they didn’t try to convince me to spend more than necessary.
Dannie the girl who was our salesperson was fantastic. Everything I wanted she made it happen. They stayed late for me, even before a holiday. I was never rushed or pushed to buy. It was such a great experience. That will be the only place I will go to get a vehicle when I need another one. My son bought one there too and they give you 100.00 for referring someone what a win. He hasn't received it yet but I am sure he will get it. What a great experience THANKS.
Everyone is kind and courteous. The staff go out of their way to make sure you are satisfied with each visit.
They make sure every customer is taken care and their vehicle is taken care as well
Friendly and honest
Very friendly and personable. I felt important. Tyler was very friendly and escorted me to the lobby and back to my car. They did my oil change and washed my car as well. I also saw Cindy who sold me my car. She remembered me and asked about a problem I had had when I first bought my car. They seem to really care about their customers and it's very refreshing in a world that lacks customer service. I would recommend Don Franklin to everyone.