Customer Testimonials
Great service department
Can get an appointment quickly. Personnel at Monticello Don Franklin are very kind and helpful. Love the car wash after servicing!!!
Good service and kind workers!
Derek Lester and Jeff Mann were very helpful and professional about repairing my car. Parts were ordered and delivered quickly. I will recommend this to others. Thanks
Staff is nice ! They get to your car fast .
Punctural friendly and cost effective
We listen to what the customer has to say and answers questions
Great service nice people
Customer service was amazing , very caring staff
helped me out in any way they could to help me purchase a vehicle
Great customer service! The staff always go the extra mile with everything we need. I have never been to a dealership as great as the Monticello Don Franklin! Way to go team!!!
My salesman went above and beyond to find exactly what I wanted. Honest and I appreciate him going the extra mile.
They are always prompt and very nice and helpful
Employees are always courteous. Service generally prompt.
Friendly service
When arriving for service they are always polite and fast on getting you in for service and they go over everything that needs to be done to your car.
Wonderful salesman Justin Allen went above and beyond to make the purchase of my new Ram 1500 a wonderful experience.
Good service people. Good sales people.
Glad to have the Dealership in Monticello.
Friendly service
Super friendly people and a dream to work with
On time
Wonderful
I live in London Ky but drive all the way to monticello even for oil changes because your employees at that location are so nice and knowledgeable. The Corbin and Somerset location needs ALL NEW EMPLOYEES.....they are rude and either lazy or dont know what they are doing. Id drive to lexington and buy from some big dealership down there before id buy from either the Corbin (which is the worst) or Somerset location, but in the Monticello dealership EVERY SINGLE employee tries hard to help and are genuinely nice folks.
Everyone is really nice and helpful and my vehicle was ready in a matter of minutes! I also thought the price was really fair!
Walk ins welcome. Very professional and nice people.
Very friendly and knowledgeable
The service Mgr did what he said he would in s timely fashion
Fast friendly service!
What Matt or Dale tell you is exactly what they will do. There’s no waiting around for hours for deal to be done. I like that quick and easy. Salesman Justin was great to work with too. Tim and the service crew always does good job and takes great care of our vehicles. They are like family.
Take you in on appointment time