Customer Testimonials
Very efficient, friendly and knowledgeable.
Service department in MONTICELLO is very good, vehicle is ready in a timely manner and all concerns taken care of
Bought my car there
Professional people
The office personnel at the Monticello location are a fantastic group. They check everything that I ask about, whether it be valve stem covers or skid plate clips, they are on it. Thank you!
You are local
Resourceful and informative.
It was a easy buying process after we agreed on price and they delivered the truck to me. I would recommend them to everyone and a good price.
I love the feeling of no pressure. And all the workers I have dealt with have been great.
First time getting service there since buying my Kia! Excellent customer service and very friendly! Appreciate them doing the oil change in a timely fashion! Thank you!
Quality care on maintenance. Customer service is very good
The Service Department at Monticello went above and beyond expectations by working us in without an appointment. We were traveling through the area when our Jeep broke down and they got us back on the road. Recommended a motel and shuttled us to and from. Special thanks to Derek Lester, Allen Lewis, and Tim Rutherford for taking care of us like family. God bless them all!
Very good products and service..
You have a good selection of Ram truck and if you don’t have what I’m looking for you search and find it and bring it to your location for me to test drive. Courteous service and friendly and professional sales. Your Not pushy like other dealerships. Vehicles are sold at a reasonable price, and most of all when my vehicle was totaled, and my insurance company was dragging their feet at getting me the money they owed me, Don Franklin in Monticello help me out in getting into a new truck sooner and getting out of a rental vehicle, which saved me some money and time. Matt Neal was my sales person and I would recommend him for anyone thinking of buying a new vehicle.
Everyone is so nice and they do great service
Honesty and willingness to find what I wanted
People are friendly and polite
The quickness of the service.
Easy to talk to, worked with me on trade in negotiation and the service department is top notch. Derek and Chris treat me with respect and have the best customer service skills. Those guys know what they’re doing.
Excellent customer service!
The service clerk Derek was awesome! He went out of his way to take us across the street to shop while my truck was being worked on. Everyone was so friendly! My truck drives better now too! 😊
They are sufficient and easy to work with, and they are very friendly
1st time customer as I am new to the area. Very good communication and Chris worked with our extended warranty company to resolve our issue and get our Jeep repaired in a timely fashion. He was courteous and professional at all times. We tend to stick with 1 dealership and look forward to it being Don Franklin
I love the laid back atmosphere. The no pressure vibe. Matt at the Monticello Don Franklin in the best. As is Mary and Wanda as well. Very smooth and easy transaction. 10/10 would recommend.
Friendly, quick, upfront about all costs before work has started, great location.
Derek and Tim did A GREAT JOB getting me out a day earlier than first thought which was huge cause I had to leave for vacation. They both did and always do a great job. Be sure you value them as high worth employees. They are!
I have been doing business with this dealership for over 20 years. I would never go anywhere else. They are just like family. I can trust.
Their work is flawless and the kindness makes you feel right at home.
Excellent customer service
Great salesman.
Always professional