Customer Testimonials

Always friendly and do a fast job

Awesome people that will work with you

Timely service at oil changes. Good job at keeping our vehicle running smoothly and no worries when we start on a trip.

Great service

I always take my truck there for service

Great at making fair and respectful deala

I loved that they were able to help me over the phone and I didn’t have to drive the 1.15 to get everything done. Ryan was amazing!!

QUALITY

The personal were all very nice and efficient when I went in for servicing.

East to schedule + friendly & Fast service.

Good products and excellent service.

Excellent service

Fast and convenient

Everyone was very friendly and courteous. They all seemed to know all about the vehicles I was looking for. Met me at the door and asked me what they could do for me.

The service dept is always nice and friendly. Get you in and out as soon as possible.

Very efficient and friendly service

Kevin Caudil was an excellent sales representative he listened to me and that means a lot.

You promised a car wash but failed to deliver this is not the first time sometime it seems there is a lack of communication I always rate you high and bought all my vehicles there you think you could at least get a car wash

I appreciate a service place that is honest. I had tires put on and they damaged a rim. They immediately told me and ordered a new rim and replaced it at no cost to me. If that hadn’t been honest I wouldn’t have know

Service is quick and reliable.

My main reason for traveling from Somerset, KY to London, KY to purchase a vehicle was the quality of the Service Department at Don Franklin. The entire process of trading my F-150 vehicle and purchasing a new F-150 went seamlessly.
These are great folks to purchase a vehicle from. Bobby, Somerset, KY

It’s local and I know the people

The sales and service dept. it’s the care after you get your vehicle that counts!

Good service and fast

I called to get an appointment for an oil change and got the same day service. It was quick and excellent service.

I liked how thoroughly my car was checked, how speedy the service was, and how comfortable the waiting area was.

I have bought 2 Lincoln’s from Don Franklin Ford Lincoln. The customer service is top notch and the vehicle is perfect!

I was referred to you folks by a business friend. He suggested I speak to Raleigh in Sales.
Raleigh was knowledgeable about the vehicles I was interested in, spoke highly of your service department and extremely courteous.
Tim the sales manager was equally helpful, courteous and a pleasure to deal with as was "Peanut" in the finance department. You were fair with my trade in value and equally fair with the purchase price of the new vehicle. The entire process moved along smoothly and professionally.
Everyone I met with your group was extremely courteous and I will gladly recommend Don Franklin Ford, London, KY to friends and associates.
Bobby Carlson, Somerset, KY

Good selection. Online pricing that is upheld in person. The buying process was straight forward and not pressured.

Mr. Wells and my sales person was very helpful. Mr. Wells met me in person when I entered the business. I understand he is a sales manager and probably could have put me off on a regular salesman. I evidentially did work with a regular salesman and he was awesome too. I think his name was Laten. I will for sure buy my next cars there. I have already referred a friend to Mr. Wells. I have bought several cars in my life but that was the easiest purchase I have ever made. The finance person was great too. I am a Superintendent of schools and know the importance of customer service. I will be purchasing a car for my younger daughter later and will be bought there. Kudos to you all.