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Customer Testimonials
The Service Department offers excellent customer service. Scheduled maintenance is easy setup thru the app and you are in and out in no time.
Great service, good location, perfect staff!!
Fast service.
Excellence all the way
Great Service
Amber goes above and beyond for her customers.
We are very pleased with our new f150.
In sales department, Derek Akers was very courteous and professional.
In finance department, Doug Chaffin was also very courteous and professional.
Thank you
Name removed
Derrick was so helpful and patient with us during the process. We really appreciate his help! Everyone was really friendly too.
Great service, Amy and Derek were both beyond great helping order our new vehicle. We were treated like family!
Best service department. Friendly staff
Always a 10 out of 10.
Everything
No hassle fair pricing. Made good on the servicing of the vehicles.
Great friendly staff.
There has been a few unfortunate events recently with a truck we bought in December of 2022. I couldn’t not be more happy with the way Don Franklin has handled the situation. Tim Wells took very good care of us and made sure the situation was made right. 10/10 would and will always recommend Don Franklin Ford in London, KY.
The service and easy to work with.
I’ve had mostly good experiences and if there was a problem, it was dealt with quickly.
Good
Great selection of vehicles to choose from. Kevin was very helpful and knowledgeable
Easy in and out for service
Fast and affordable!
Very pleased with the service I receive at don Franklin which is why I am a repeat customer. Superior dealer!
Friendly employees— clean facilities with a nice waiting room area. Always willing to schedule service at your convenience.
Always discuss the service that was needed and provided.
N/A
Easy to deal with. I am from Virginia my boss Mike Noe recommended Don Franklin ford. Everyone treated me like I was a local.
Fast & friendly service
Nice friendly staff clean facilities easy to talk to sale staff
Every time I have been at the Don Franklin Ford dealership I have had nothing but amazing experiences l. My first ever service trip was to install some aftermarket accessories. Jake Stines in service and the parts manager were both awesome. 10 out of 10!!
I always get taken care fast and it has been done right. Nice people work there..it
Everything about my experience was awesome !!! Great communication, friendly and very professional. I highly recommend Don Franklin Auto to anyone purchasing a new or used vehicle. Two thumbs up !!!!! 👍🏼 👍🏼🤗