Customer Testimonials

Amazing customer service! Very helpful and friendly the hole experience was top notch!

Friendly and thorough

Great price. Friendly helpful service

Thanks for your patience, resoectfulness and knowledge. The service was great.The part was in stock.Did not have to wait for a long period of time to get it installed. I would recommend people to your establishment any time.

Ray, I like Ray lol. He was exactly the kind of person I look for in a salesman. No BS, honest, genuine and truthful. You need whatever you need to in order to keep him there. If he is there in a few years if we need another truck I will ask for him. Oh, also a shout out to Ben for getting the numbers square. Two solid people right there.

Service writer was a very pleasant gentleman with a great attitude in helping me with my questions.
I waited on my truck to get oil change and tire rotation. I only had to wait 30 minutes before it was done.

You were willing to work to get what I wanted and gave me the trade in I wanted. We had a trade in offer from Car Max and you matched it.

i am very satisfied

Service appointment was one of the first in a long time that I felt was thorough and fair.

Ease and convienence

I am leasing my sixth Altima. I love these cars and the service department is great. The cars are easy to drive and they handle really well. They also get good gas mileage. I like everything about them.

I went to two other service centers before here and had bad experiences. I was ready to give up after that. Then someone I know recommended me to Don Franklin. They were able to diagnose my vehicle for me and complete the repairs in a timely manner. The customer service was fantastic. Great communication, great service, and just a great experience all around.

As always Jennifer in service has done an excellent job. My appointment that I made on line did not get made. Jennifer was able to get me. As I drive over 100 miles to get there, leaving was not an option for me. I can not enough to how much I appreciate it.

Very easy to schedule an appointment online and love the reminders. Everyone I came in contact with was so friendly and explained everything clearly. Not a long wait for service. Just a great experience.

Very good service and done in a timely matter.

Very efficient and fast.

the service was excellent.

Good car!

Great service and I’ve owned 3 Nissans from Don Franklin.

Very fast and everyone was very friendly!

Fast, helpful, easy to work with

Very happy with the company's will to help me purchasing my vehicle from out of state!

Personal assistant to explain new features on car. No pressure to purchase vehicles easy purchase process

Very helpful & friendly

Quality

Dealt with Jon Timco over the phone as I live a couple hours away. He was great. Did not pressure me and assisted in finding exactly what I was looking for a very reasonable price.
On site I dealt with Ray (salesman) and he was great as well. Explained everything clearly and was very polite and accommodating.
Nothing but good things to say about the whole experience.
If I find myself in the market again this will be the first place I look.

Michael Noel

MJ was very knowledgeable and helpful

Affordability

Staff is always so kind. Service is fast and done so well.

I like that I am told about services that are recommended for my vehicle and that I don’t feel pressured to get them done right at that time. I also feel like I am being treated fairly and not being taken advantage of. Jennifer is my service tech and she has always been very nice and respectful.