Customer Testimonials
Friendly staff and quality service that was affordable
good customer service
The service was fast and efficient. The service writer was very courteous and ensured that I understood what needed to be completed.
The service at Franklin's in bardstown is great. The people are very friendly, and keep me updated on what is going on when I take my truck in for service.
Usually in and out on service quickly
Very courteous, knowledgeable, and they do a great job
professional service, quick and easy
It's your people! I don't know much about your products other than my wife loves her new Trail Blazer RS, and I haven't used any service yet, but if they are like dealing with yours sales and finance folks, we will be happy when we do use either.
Take Care!
Great service! I like how my car gets clean after every service.
Very friendly staff and great products!
Fast friendly service and they even printed a report showing what they inspected.
Fast and friendly
very professional, friendly and fast service. keeps you updated on progress. come to find out even a bit cheaper then other dealers that i had quotes done with. i would highly recommend 😊
Always friendly service advisers and quick service.
Quick and knowledgeable service
Easy to work with.
Friendly staff and greeted with a smile. But the coffee pot was empty the whole time. Other than that the service was great and quick.
Customer service representatives friendly and knowledgeable. Made waiting for completion of the work easy.
The consistency
Always professional, and honest big shout out to Jen and the parts department
Helpful.
Found me a discount.
Friendly.
Tim is top notch in service dept.
Friendly and prompt
Friendly people and quick service had the parts in stocks to fix the recall on my cadillac srx
I found the car on Autotrader and called to check on availability. I got a prompt reply and scheduled an appointment to see the car. Harley was very good with Mom, taking his time and showing her the features of the auto. The car was as advertised and of course Mom bought it!
Thanks Harley! You did an excellent job.
Mike Lewis
Respectful care
Don Franklin staff makes it easy with their friendly and fast service.
The good people at Don Franklin take care of all of our car care needs. They are friendly and accommodating.
Service department is awful. Took vehicle in to have air conditioner fixed, took alittle longer to get back than what was told. Got a phone call saying it was fixed and ready to be picked up. Air does not blow longer than 20 minutes. Service said they would have to charge another diagnostic fee of 100.00 to find issue. They got me for 1,600.00 and now the heat and air do not blow longer than 20 minutes, when there was absolutely no issue with the heat blowing when it was dropped off. So, I would highly suggest finding another dealer to service your vehicle. I know this doesn't mean anything to the dealership, just hope it helps someone in the future from losing any money and not having their vehicle repaired correctly. Oh, obviously my wife can not communicate info between the dealership and myself correctly according to the service manager. Or, I should say, they recommend myself dropping the vehicle off so they can tell me what was wrong instead of communicating through my wife. Same thing.
Don Franklin has always went above and beyond when it comes to service and sales.
I especially like the personal touches that are offered especially the texting progress of service.