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Customer Testimonials
Well informed
Well organized
Knew precisely what to tell me
Kept it simple
Did what you said you would
Great service, quality products
Jamie was great to work with!
I like the fact that Andrew the bike mechanic is so competent and efficient.
Excellent customer service
Intelligent staff, courteous & fast service.
Knowledgable people who patiently help to resolve bike woes. Thanks for showing my daughter the basics of changing a tire. Fast and friendly.
Friendly and prompt service
Good shop help, reasonable prices.
Staff member was super helpful and friendly. Bike tuned quickly.
On time! Knowledgeable staff
Joe from Penn Ave store in Minneapolis was very helpful and very patient with us. We are bike rookies and he made the purchase informed and easy. 100% satisfied with Platinum Customer Service
Seemed very knowledgeable about what needed to be done.
Prompt, reliable and consistent service.
They’re friendly, helpful, and do good work!
Staff is very friendly and helpful
I’ve been to four different stores in the last few weeks and the service at each was exceptional. Everyone I talked to was knowledgeable and helpful with everything I was trying to do. From test riding new bikes to handling a repair it was a great experience.
Staff in Richfield location, even pre-Freewheel, is always helpful to NICA athletes.
Legacy Penn Cycle staff at Richfield are great
Good service
Helpful, friendly staff.
helped me get the perfect fit I wanted
I like the employees that you inherited from Penn Cycle
Excellent knowledgeable service. Based on very good recommendations, bought an underseat tool bag, CO2 cartridges, tire tools, and CO2 valve. Before I left, these were unpacked, the tools placed in the bag, bag attached, everything explained. Great service.
Kind professional staff who are passionate about biking and healthy activity.
Friendly staff, great service
The employees are always friendly and usually know more about products and services than other bike shops I’ve dealt with.
Jamie, was a superstar. Knowledgeable, not pushy, pointed me in the direction I was needing, without upselling in a blatant way. The Roscoe I bought is fantastic and was an easy order and ship situation. I wasn't put off at all waiting and got what I wanted. Again, this is all Jamie. He stuck with me the whole time.
Staff worked together to assist us. We got checked in, our flat tire repair started, discussed bike parts and repair stands while repair occurred. This was done by four people working together. Excellent service every time we come in.
Andrew rocks harder than Aerosmith!