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Customer Testimonials
Excellent customer service
Your people is why I shop the stores and keep coming back. Bike prices good, but everything else is kinda high.
Very friendly and knowledgeable staff. They are also approachable from the floor to the service desk which is critical for a bike shop. Intimidation can come easily in a bike shop, but not at Freewheel.
The staff was awesome.
Very helpful staff
Friendly and professional services.
Service and quality are always the best!
I ride my mountain bike over 1,500 miles annually in all 4 seasons resulting in repairs and an annual overhaul for wear and tear. Freewheel repairs my bike fast and right with minimal downtime to keep me pedaling on the trails.
The staff are super helpful and kind and this is for sure my bike shop now. They seem to make an effort to no over charge or charge for things that aren’t necessary which makes me trust them. Can’t say enough about this bike shop.
Good quality, excellent service and friendly staff
Very knowledgeable and helpful staff.
quick repair and good quality service.
Quick replies and fast shipping.
Service manager Andrew.
It is quick and flawless. Your technicians are very good.
Fast extremely competent and personable help and advise.
Quality and expertise and employees use the products.
every member of the staff is extremely helpful and friendly. I brought my e-bike in for a 7500 mile tune-up (fair price) and mentioned that the throttle button had stopped working. they took it apart to try to figure out what was wrong, couldn't, put it back together and then did internet research. told me that the best option was to buy a new assembly, and how to install it. Gratis.
Very nice and helpful.
Loved the knowledgeable guys at the store. The right bikes at the right prices.
Offered to take a seat off a built up bike so I could take one home right away. Thanks!
Friendly, knowledgeable, and I can trust you guys.
Fast friendly service
Knowledgeable, friendly service person was of great help!
Appreciation that even old bikes are great.
Fast, friendly service. Very welcoming.
Andrew is a great mechanic. Fixes anything fast and right the first time.
The products are great and the employees took time to help me out and help me understand what was going on.
I shop at the Penn av store for one reason.ANDREW.I am sure you are totally aware of his talent and value.he really has been my only contact over my on n off again 4-5 yrs as a customer,but all staff has been pleasant and the shop is run very professionally,coming from a picky old guy type,equipped with big mouth and I recommend the shop to all I encounter.I very much enjoy brick and mortar,and do not at all mind paying a "premium" for the experience,at a quality establishment.GOOD LUCK.
Ben and the team was very helpful and friendly.