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Customer Testimonials
Ordered a bike pump. Delivered to store and curbside pickup was available and efficient.
Helpful, knowledgeable staff.
Andrew was great!
fantastic service
Easy and clarity of online shopping
Ease of contactless curbside pick up!
Knowledgeable staff, great advice
The team was doing a great job keeping everyone safe, engaged and supported. There was a service provided and I had to buy a few accessories, the advice and services were really great. Great job operating in a revised but efficient model.
You handled the social distancing challenges very professionally. You explained the products I was interested well without pushing the more expensive product.
Great service, knowledgeable staff and friendly. Will return and recommend!
Great customer service and great products!
fast and great
Despite COVID, great service and friendly team.
Great service, helpful, kind staff
Very, professional. They treat cyclists of all levels with respect.
Very helpful in getting the specific part that was needed to fix a friends bike.
People are very knowledgeable
Andrew was really helpful and gave me the best advice possible - I love my new bike and the helmet recommendation!
Quality work was done. Your team went beyond the obvious to do the detailed analysis and work that was needed. Outcome was excellent.
Reasonably priced and high quality products (kids bike helmets)
Super friendly staff, great prices and awesome service. I have purchased 3 bikes from here over the last ~10 years and have always been taken care of!
Very good service and technicians.
The customer service provide by Ben Storlie was nothing short of exceptional. He was diligent, thoughtful, and courteous in addressing our questions and directing us to a brand and style of bike that would fit every member of my family. Great work Ben!
The do a good job. They know what is important and have helped me decide what to do right away and what can wait when finances get in the way of completing maintenance.
Knowledgeable staff
Parking lot makes for easy access Store is not over crowded
Great people to work with from the moment I brought bike in for repair to help with accessories to paying bill. Super customer support and fair prices. Thanks for the outstanding service. My Trek 412 rides llke new!
Online order with curbside pickup worked quite well.
The great folks at the Penn Ave have my loyalty as a customer. I have even stopped by unannounced on three separate occasions (one was for a wobbly wheel which they trued up by tightening spokes) and another after a minor crash that seemed to knock my derailer a little wonky (third was for a tire and tube change). I don't expect they would be able to do on-demand repairs or assessments ALL the time, so I am really grateful for these times of quick response! In fact, I was also told to watch my rim after the spoke tightening, as there was the beginning of a small crack. That's the kind of service that will keep me spirited about cycling AND keep me safe on the road. 10/10 have recommended. It's all about the people.
Providing reliable time frame for completion of work and my bike is performing well and concern for customer safety in the time of Covid! First name removed
Sales person was top notch, friendly and professional. Would buy again here anytime!
Very helpful and polite staff even though they were very busy.