Customer Testimonials

I got great servicing of my bicycle at a great price and with excellent handling of things given distancing.

Great patient staff to work with while purchasing both my bike and bike rack!

Personal service and product I wanted

I love the service team. They do a thorough job on everything and usually have a quick turnaround.

I just bought a beautiful Trek Crossover at your Richfield location. I appreciated my conversations with 4 different employees over a 2 month period as I considered my purchase. Once I finished the purchase of my bike I was able to find almost all of the accessories I wanted. I'll continue to buy bike products through freewheel and I will bring others.

Prompt and fair price

Availability of product. Very friendly and helpful staff. Andrew very knowledgeable on what type of bicycle fit for my type of city riding.

Helped explain everything. Discussed pros and cons of each bike very truthfully

Excellent.

Good selection, professional employees, reasonable prices. Had an appt to have my daughters bike repaired. Was done same day. All during quarantine.

Excellent customer service and assistance in helping find the right bike and fit.

Excellent service, friendly staff and quick turnaround!

Great service!

Excellent service!!

Love the same day help when you’re able to get it done quickly!

You were very fast fixing my bike for spring riding! I’ve also bought gear from you in the past and was very happy with the product and price.

Realistic repair quotes. Quick turn time.

Great selection (generally), knowledgeable staff, terrific products. I've bought 3 bikes from Freewheel (formally Penn Cycle) and have been buying parts for various projects for almost 50 years from the original store on Penn avenue. I've got nothing but good things to say about Freewheel and kind memories of working on bikes when I was a Richfield kid. I can recommend them without hesitation, and will without doubt be back. Probably soon!

Great service and tune-up.

The staff at Freewheel off of Penn Ave are always super knowledgeable, friendly and helpful.

Products are first-rate. If they don't have something you want they get it. Service is fast and always well some. The staff at the Richfield store is very helpful, goes the extra mile and makes you feel welcome.

Prompt professional knowledgeable service.

Great associates to deal with...we have made 3 purchases in the last year that have all been great

Friendly service

Every one is happy to see you, even at closing time. Extremely knowledgeable staff who are always happy to solve the problem.

Just moved to the area, the staff has been really friendly and helpful about sharing where to ride and how to get involved. Freewheel has become my favorite shop to go to for any bike part or questions. The Richfield staff are really friendly and have vast knowledge and answer any question I have.

Everyone is always friendly and knowledgable when I come in.

Jamie was super helpful and did a fantastic job finding the right bike for my daughter! Thank you!

Helpful staff, timely service.

Great products, knowledgeable, helpful, and always friendly service.