Customer Testimonials
Love my local freewheel in Woodbury. Brian is a great manager and Chris is super helpful. Also Mike is an amazingly talented bike mechanic.
Great service and knowledgeable staff
The best bike shop in the twin cities.
Good customer service
Just got back into riding after a ten year hiatus this past March 2025. Got a new Domane.
I’ve been to the shop various times for gear, funny noises on my new bike, (which they eliminated, break in period etc)
I’ve also gone in with just questions, as I’m totally a noob. The entire staff are Absoutley phenenomal. They get it, they were noobs at one point too. They never talk down to me, and I’ve had some questions I thought were really dumb, but nope, totally respectful and now I don’t feel dumb asking questions.
This is the only Bike Shop I will go to.
Top notch customer service all the way around.
Mike was outstanding while working on solving an unexpected problem with my new bike. He was empathetic, professional, explained everything with candor, and worked as fast as he could to get the bike back on the road and riding well. Despite the problem with the bike, I felt fully supported and would highly recommend his services.
Everyone I talked to was so nice. I needed my 20 year old bike refurbished and at no time did they try to sell me a new one. When I picked it up it looked great and rides like a new one—probably better with newer parts! Highly recommend these pros!!
Prompt friendly service!
Will return!
Staff in Woodbury is friendly and eager to help and answer questions.
Fast and friendly
The repair department is great! Always "a accurate amount and do a great job.
Great deal on close-out Trek Roscoe 9.
Helpful, straightforward, kind and friendly.
I like the Trek brand. Sales team is knowledgeable and helpful. I go in with questions and come out understanding why my purchase is what I needed.
Mike Davis is top notch for customer service and skill! Can always trust his judgement and abilities. He even went above and beyond to double check other things on the bike such as chain stretch and headset tightness.
Very good service but prices seem to be pretty high.
Great products accompanied by amazing professional service!
Close to home, fast, friendly
Mike D. provided excellent service and great explanations.
Very good
Team was awesome! Greeted as I walked in with my daughter’s bike. Put it on the stand and gave me diagnostics in minutes. Repairs were very reasonable and hopefully have it back in only a few days.
Great experience!
GREAT! customer service....well done!!!
Brought my bike in for some quick service on a busy day. The service was completed in about an hours time.
Mike, the mechanic!!!
Staff was very helpful and helped me find what I was looking for.
Knowledge.
Prices are good, but service is even better.
Always professional service at Freewheel!
Staff member offered direct solution to the problem, with a smile. They did not push other services or products. This is the kind of business I choose to support. Unless I ask for extra suggestions, none are needed. Service was efficient and effective.
The folks at the Woodbury store always treat me like a valued customer. They know me and my biking needs.