Customer Testimonials
Lee was amazing and helped us with our selection. He was very prompt with the delivery as well.
Fast and convenient service. The mechanics have been able to get me back on the road when I have dropped in for a quick repair. Mike is my go to guy! He knows all things bike related, whether it’s my Fatbike or Madone.
They fit me into the schedule
The y completed warranty work on my Penn Cycle bike.
Friendly- welcome and greet you when you enter the store.
Great Service....Top notch quality & attentiveness.
Loved the discussion without be pressured with an upsell
Service department at Woodbury is very good. On time, honest, and give me options.
I studied bikes online for a while before making a purchase, and then went to Freewheel. The transaction was fast and efficient. The staff was knowledgeable and low-pressure. Now I have a nice new bike. I will update later if/when I need more service.
Very knowledgable people - (They are passionate about cycling - I can tell.) I appreciate the little things like the easy fixes (for pro techs') that are done super quick, like under 2 minutes - usually for free. That makes me feel like I can trust the techs' at Freewheel.
One quick note: My advice is to have the tech gauge the customer's level of knowledge and interest in the intricacies of bike maintenance - sometimes I hear the techs' "over-explain" things to customers - They really just want to leave and get back on the road. I love the enthusiasm, but maybe "read the room" a little better? I hope that's not too harsh :) You guys are awesome!
Mike Davis was super patient, knowledgeable and helpful yesterday when I was looking at new road shoes and insoles. Unfortunately you didn’t have my size in stock for the newest model, but I really appreciate the assistance.
Service from Brian was fantastic.