Customer Testimonials
Friendly- welcome and greet you when you enter the store.
Great Service....Top notch quality & attentiveness.
Loved the discussion without be pressured with an upsell
Service department at Woodbury is very good. On time, honest, and give me options.
I studied bikes online for a while before making a purchase, and then went to Freewheel. The transaction was fast and efficient. The staff was knowledgeable and low-pressure. Now I have a nice new bike. I will update later if/when I need more service.
Very knowledgable people - (They are passionate about cycling - I can tell.) I appreciate the little things like the easy fixes (for pro techs') that are done super quick, like under 2 minutes - usually for free. That makes me feel like I can trust the techs' at Freewheel.
One quick note: My advice is to have the tech gauge the customer's level of knowledge and interest in the intricacies of bike maintenance - sometimes I hear the techs' "over-explain" things to customers - They really just want to leave and get back on the road. I love the enthusiasm, but maybe "read the room" a little better? I hope that's not too harsh :) You guys are awesome!
Mike Davis was super patient, knowledgeable and helpful yesterday when I was looking at new road shoes and insoles. Unfortunately you didn’t have my size in stock for the newest model, but I really appreciate the assistance.
They fit me into the schedule
The y completed warranty work on my Penn Cycle bike.