Customer Testimonials
Good service.
Selection, friendly helpful staff
Good folks, attentive, timely, knowledgeable - Jim was great
I haven’t been to this location for a couple years. It was good to see a familiar face and talk a bit about the bike life. I was bummed when Penn changed, but I think the people are still great and knowing that I’ll still get good service is something that will bring me back again in the future. Glad to have stopped in again for a simple tube swap.
Freewheel has a staff that has experience and I see the same faces there over the years which makes me feel better about working with the group at the Woodbury location I live near.
The team in Woodbury was very helpful in tuning up my daughters bike on short notice. I took it to Erik’s first and they told me it would take 24 hours to even look at it and if it went into their queue, it could be up to two weeks to get to it.
Staff were super helpful and accommodating.
Fast service, nice workers.
Very helpful. Could look at our bikes right away without waiting.
Mike is the best.
So glad he stayed on from Penn Cycle.
I could fall over myself in praise of his tech knowledge, honesty, helpfulness, kindness, efficiency.
I know my bike is getting what it needs, when it needs it, time after time.
Thank you Mike.
Knowledgeable friendly service. Always good deals on great products
The staff in Woodbury are welcoming and quick to answer any questions I have.
Th knowledge of the staff. I came in to get the tires on my knee scooter fixed, as I'm having surgery next week, they were able to fi it in a day. I also got information on the e-bikes, which I was planning on purchasing in the spring.
Everyone was very helpful. Very much appreciated.
Phenomenal staff, both very knowledgeable and helpful. This is where I'll be going for all my future bike needs
Always ready to help and always a quick fix so I can get back on the road :)
Knowledgeable and friendly staff!
Mike is awesome !
Very knowledgeable and helpful, and very friendly.
Every time we go there the service experience is top notch. The people there make it feel like they're actually talking to you and listening to you. We will be going back there for any and all of our biking needs.
The mechanic replaced my broken spike and trued the wheel in a few minutes whileI waited. Instead of leaving it in the shop, I was able to go for a bike ride later the same day.
Dave J
Great service technicians
Sales staff and mechanics are attentive, knowledgable and thorough.
I have always had a good experience with this store. The store is organized, clean, and the staff are extremely helpful and friendly.
Good selection, great service! Ben and the sales team offered good advice and options. The mechanic had my new bike built and took some extra time to answer some questions regarding tires and upgrades. Happy to go back.
Guys had great customer service.
Thanks for the great, free tune up. The bike is just over a year old and it feels like new again.
Everyone is very knowledgeable and helpful.
Great, fast, expert service at a good price. 5 stars.
The service for repairing my bike was excellent.
Thank you to the bicycle repairman.