Customer Testimonials
Great service, very prompt and professional.
Chris from Woodbury store was extremely helpful. He let us try a lot of bikes and finally we chose our favorite road bikes. And he even helped us install the new car rack so we can take our babies home on the same day.
Mike got me fixed up and bike updated. Really appreciate it as Bosch won’t let anyone but an authorized dealer update anything
Customer service is top notch
Flipped my stem for me on the spot!
Staff is very knowledgeable and early to greet. Bike Mechanics are top notch.
Exceptional maintenance and repair services!!
Found a reasonably-priced bike tire online and Brian set it aside for me after I called.
Good variety of bikes. Service was friendly and fast.
The staff was available and helpful - I enjoyed the conversation and felt their recommendation was reasonable. I was alerted that the work was complete in a very reasonable time frame. My bike was much improved from a performance and safety perspective. Money well spent.
Friendly service
I ordered my Trek FX 3 on a Thursday and I received a notification by text and email that the bike had arrived Mid-Afternoon on Monday. I picked it up after work and they had it ready to ride within a half hour. They had everything I could possibly want for my bike in stock. I was thrilled to be able to go on my initial ride with my bike group that night. The next day I brought the bike in for some minor adjustments which they did on the spot. Their entire staff is very knowledgeable and friendly. I would highly recommend Freewheel Bike to anyone looking for a new bike or for service on an existing bike.
Great service and knowledgeable staff.
Great customer service, friendly and knowledgeable associates.
Professional, knowledgeable & courteous staff
Great service, good people, fair prices
The Freewheel maintenance team is knowledgeable, skilled and completes their work in a timely manner at fair prices. In my experience they're honest about what needs to be done and don't push or recommend unnecessary work - it seems they kind of take a "what would I do if this were my bike" approach when assessing what needs to be done. It's nice to find that transparency and honesty.
Friendly and effecient. Not overpriced!
Staff is always helpful and knowledgeable.
What you need to ride fast, they have it...
Staff was very knowledgeable about bikes and not pushy. They helped us to order in a bike from another store and it arrived the next day. Also, I really appreciated that they walked us through service recommendations and that the first tune up is free. We marked our calendar with a reminder. Freewheel has a good selection of quality bikes and accessories with friendly staff. We’ve been buying there for years and plan to continue to return. Thanks to the Woodbury team for your help.
Friendly and knowledgeable staff
Friendly, helpful and responsive to questions we had about bike racks. Helped us make our selection.
Knowledgeable employees, great quick service and fair prices.
Had what I needed
Excellent customer service. The staff were very helpful and knowledgeable.
The service that I received from Mike at the Woodbury Freewheel store was exemplary. The manner in which Mike resolved my bike issues was true professionalism. Mike and your store have been instrumental in keeping me and my bike on the road.
I just like how neat the place was how the workers seem to gravitate and pull you in and make you want to buy something! That's all you really need for a bike shop
Great work in a limited amount of time. Mike is great
I brought an older bike that I was trying to repair for a friend. The folks in the shop were very accommodating and took care of things expertly. Very Happy with the service