Customer Testimonials
GREAT customer service! Always willing to help and offer suggestions.
Brian was very helpful in the purchase of new bike. I also like the follow up service you provide with new bikes
Knowledgeable staff. Quick turnaround time for common repairs. Thorough service on tune-ups. Cost of service is worth it when it comes to quality and value. I bring my bike in to Freewheel because I trust their expertise. They’re awesome!
Super friendly and the guys we're working on my bike got it done the same day. Great service and a decent price. Highly recommend
Ben, that is what I like.
Knowledgeable and friendly staff.
Great service, very friendly and knowledgeable staff. Highly recommend Freewheel to everyone I know.
Good quality service, bikes and information on cycling products.
Professional, kind, down to earth, efficient knowledgeable, technical support
Family friendly environment
Exceptional kindness and service
Just stopped in to get a backup tube and a new CO2 Inflator!
Got what I needed and was in and out in no time!
Thanks Again Freewheel!
Knowledgeable, friendly, and enthusiastic staff!
However, there are so many locations each with no inventory beyond bikes, no triathlon gear, and no fun t-shirts or hats. I'm willing to visit another location or transfer in an item, but unless a staff member has given significant assistance about an item, I won't order from your "warehouse". I would go to a central warehouse if one existed. Instead, consider having stores continue to carry their critical stock while specializing in an area. Woodbury Freewheel Triathlon & Clothing Hub, Eagan Freewheel & Bikecamping Hub, Richfield Freewheel & Electronics Hub, StP Freewheel & Toolshop. Repeat specialties can be spread apart to serve different areas. Info / training sessions build loyalty and sell high-margin accessories; I only see group rides advertised and I'm terrified of those. (I would go to "How to Ride as a Couple or Group" session and pick up a Trek Varia to synch up.)
Fast reasonably priced and great customer service.
NA
Timeless
Very knowledgeable staff, highly personable
Friendly and knowledgeable staff.
Always friendly, helpful and quick service
I got help with old bike rim and new tires. Tough fit but the help and advise was great!
Friendly and helpful people
Hi quality products with excellent, knowledgeable staff!
Knowledgeable and friendly staff. Reasonable prices and quality service.
Quick service on a bike order helmet!
Very quick services, knowledgeable and friendly
Ben was an awesome associate to work with
Staff was excellent and took the time to make a repair on a bike within half hour
These folks in Woodbury are quick and very helpful. Really appreciate them and will always use them. Service much better than anyone else.
Needed a fix for my daughters ebike. It was done within 2 hours. I was hoping for 2 days.
Thank you
Top quality in various price ranges. Great guidance from staff. Quick delivery of purchased rack that needed assembly. Very satisfied and will be back. Highly recommend the Woodbury location.
Great service
very friendly and fixed my problem right on the spot thanks