Customer Testimonials
Mike in Woodbury has done a great job servicing my specialty mobility device, diagnosing, ordering parts, and fixing it in a greatly appreciated prompt manner, given I depend so heavily on the device.
The person AI talked to didn't hesitate to assist me; he knew what he was talking about without hesitation or my being transffered multiple times until someone was found who could help (they didn't). I've not bought a lot over the years (Penn too) but I've always had knowledgeable staff.
Always friendly and helpful staff!
great courtesy and knowledgeable staff.
Knowledgeable friendly staff. Quick turnaround.
the employees were very friendly.....even tho they were not open they still allowed me to come in and make my purchase
The first location I went to on Grand I wasnt greeted at all by two men in store then a man came up 15 mins later and finally greeted us and asked if we needed help. Felt very unwelcoming. The staff and ambiance in the Woodbury store was awesome, end up getting a bike and loved the experience.
We always have amazing service at Freewheel Bike in Woodbury. Our most recent visit was to purchase an ebike. The staff was helpful in explaining the differences in the bikes including going over pedal assist and throttle control.
He helped steer us to a bike that would best suit our needs.
got a service on my chain and loose cassette and it was a 10/10 service
I had not purchased a bike in many years. I was surprised to see how expensive they have become. The people at Freewheel did a wonderful job explaining to me the differences between the styles of bike to best fit me for my needs and for that price. They made recommendations and did not try at all to upsell me. I hate that and they were highly knowledgeable and patient with me making a decision. Then when I purchased my bike, they right there, in store put on for me the few other things I purchased for the bike, like a better seat and lights. At the purchase the gentleman told me about bike maintenance and the warranty and recommended things to do to the bike along the way. When I left, I did not feel as badly for the price, because I know I got a great product, but I also know it's backed by people that know their business very, very well and I felt comfortable asking questions and even test driving the bikes in the beginning. Freewheel I couldn't recommend any higher!!! A+++
Brought an E-bike for diagnostic
Try the fix and it worked
Great customer service. Friendly, knowledgeable staff. Quality maintenance mechanical people that will service and/or repair bikes.
Great products and fantastic staff
Mike Davis has always been very helpful. Repairs have been done promptly, and never any problems.
Service is always great. They tend to be knowledgeable. Products and selection are very good.
Work was very well described. Work done in the time expected.
Great service!
Friendly staff and great service
Freewheel did a great job rebuilding my bicycle. The frame had busted. I particularly appreciated the replacement of worn parts and also the discount on labor after the original estimate of work needed was underestimated.
Great customer support from a knowledgeable team!
Friendly, fast and competitively priced sales and service.
prompt, competent, reasonable service.
I visited my local Freewheel for chain lube and a new chain. My technician there welcomed me to the store, paused what he was doing and discussed chain management with me. We talked about chain wear, how to measure chain wear, and the best way to manage chains to minimize impact on rings and cassettes and maximize chain life. Who does that? Freewheel does that for their cycling customers, that’s who. Thank you!
Excellent service!
Fast, friendly, knowledgeable.
The staff are always professional, helpful, knowledgeable, friendly. Store is always tidy and clean.
I needed a star washer to install a fork. The tech that helped me was genuinely nice, and gave me a spare sacrificial bolt for installing it. It was a few cents on top of a $3 part, but just the act of wanting to help really shows the level of service you guys are putting out. I’ve been out of the bike scene for a few years, it’s nice to see Freewheel is putting out suck good service. Thanks!
It’s always a good experience when I stop!!
Competitive prices. Quick shipping.
Very friendly Staff and very down to earth I will only go to freewheel from here on out. I recommend Freewheel for any bike services.