based on 3884 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and fast
Ez. Quick. Nice folks. Hey, how about coupons for longtime customers???!
Also less lousy coffee wouldn’t be bad
But a coupon could be niiiice!
Everything. Great customer service.
When we went the service was top notch but after I left I realized that someone had been in my bag. And something’s were missing. After returning I was not able to find it and the guy that worked on my car had an attitude and he was high as a kite the item that was taken was marijuana that I got from the dispensary. If it wasn’t for the cloud floating employee I would have gave 100 %. I hope he got fired and warning don’t leave anything in the car
I took my car in for an oil change and the staff blew the battery.
Good service
Friendly, helpful and dependable staff.
The gentleman working there were very knowledgeable treated my daughter and I kindly and not stupid gorls.
got us in and out
15 minutes. Pleasant staff. No surprises.
All service members including Clifford are professional, friendly and very helpful to me. I bring all our vehicles here for maintenance and other services.
Everyone was very pleasant. It was fast and informative.
Too expensive
Chuck was very friendly. Also, really appreciated the online coupons available.
Fasy, efficient, professional, friendly
They seemed to look for ways not to do what I asked for. 1. Could not change transmition fluid because you didn't stock the fluid. 2. Could not rotate tires because one nut on one wheel was "cross threaded." 3. Did not clear the tire pressure indicator.4. Did not reset the Trip mileage indicator. 5. Whatever they did with a vacuum on the interior was not evident. I have been going to your Ellicott City shop for a long time and will return there the next time I need your services.
Went to the Severn location for the first time yesterday am for an oil change. I was greeted by my last name & they brought us to the lobby as soon as we parked at the entrance. Everyone there was very professional & friendly. We were in & out in like 15’, super fast!
Fast
Jiffy lube has been taking care of my car for the last couple of years. They have been very professional and courteous.
They never reset my Oil Life monitor. On any of my vehicles. Frustrating,
Thank you so much for your service, Greatly appreciated!!!
The respect and personal attention that was shown upon arrival and not to mention the quick service
Oil change
fast and friendly
Prompt, knowledgeable and professional
I appreciate the professionalism and courtesy.
Staff is friendly and informative
Poor customer service
Great service and the friendly staff! I was in and out in under 15 minutes.
The service ppl and quickness of service
Great service, great people.