Booker

Average rating: 9.1 out of 10 based on 3353 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 13, 2025 — Rated 9 out of 10 by J.F. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast

Report a concern   August 13, 2025 — Rated 5 out of 10 by C.F. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

I had a coupon emailed to me by Jiffy Lube for 15% off. The cashier couldn’t get it to work with the code and the coupon was not honored. The coupon was not expired and an oil change was not listed among the exceptions on the coupon. Not sure why I should continue to get the emails if I can’t use the coupons that are sent.

Report a concern   August 13, 2025 — Rated 3 out of 10 by X.V. Jiffy Lube of Severn
How did we disappoint you and what can we do to make things right?

Poor customer service. The guy looked annoyed and it got worse when I declined extra services. Not coming back there.

Report a concern   August 13, 2025 — Rated 0 out of 10 by T.B. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

Took my jeep in for and oil change and now it's at the dealership with more repair work need, was asked if I needed and oil treatment. I said sure to .myself it would keep the jeep working, not to my surprise the oil treatment was added to my coolant.

Report a concern   August 13, 2025 — Rated 10 out of 10 by T.K. Jiffy Lube of Pasadena
What did you like about your recent visit?

Service was quick and efficient and staff was very friendly.

Report a concern   August 12, 2025 — Rated 10 out of 10 by N.N. Jiffy Lube of Pasadena
What did you like about your recent visit?

Employees were welcoming and friendly. I was greeted right away and my car immediately taken back for service. I was out in less than 30 minutes, which was pleasantly surprising!

Report a concern   August 12, 2025 — Rated 10 out of 10 by V.J.C. Jiffy Lube of Severn
What did you like about your recent visit?

Quick, clean, efficient. Good price.

Report a concern   August 12, 2025 — Rated 6 out of 10 by J.G. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

A lot of extra services built into appt for basic oil service

Report a concern   August 10, 2025 — Rated 10 out of 10 by C.J. Jiffy Lube of Severn
What did you like about your recent visit?

This location is very conveniently placed and has always treated me respectfully.

Report a concern   August 10, 2025 — Rated 10 out of 10 by C.T. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast and good service

Report a concern   August 10, 2025 — Rated 2 out of 10 by D.C. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

Service was good but on my previous oil change an oil filter was left loose and I needed to take my vehicle to the dealership when I had spoken to the district manager he assured me it was an isolated incident and they they would take care of the next oil change . Fast forward I went in and had the oil change done and no notes or antyrhing in the computer so I ended up spending 135 dollars on an oil change that should have been complimentary

Report a concern   August 10, 2025 — Rated 10 out of 10 by C.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

Nice staff. Explained all work to be done. Work done quickly. Always have gotten good service from this Jiffy Lube location.

Report a concern   August 9, 2025 — Rated 10 out of 10 by B.G. Jiffy Lube of Pasadena
What did you like about your recent visit?

I like the friendly and the knowledge about my vehicle needs

Report a concern   August 9, 2025 — Rated 10 out of 10 by S.W. Jiffy Lube of Severn
What did you like about your recent visit?

I wasn’t able to reschedule an oil change with my dealership and Jeff’s Lube was recommended to me from several others in my office. The one nearby work was convenient, quick, courteous, and did extra steps that I didn’t expect, like vacuuming the car. I would have cleaned it up better had I known! I won’t bother with going all the way to the car dealership again! I will be recommending this Jiffy Lube to others! Thank you!

Report a concern   August 9, 2025 — Rated 10 out of 10 by M.R. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

I appreciate that the service was performed quickly with no issues. I was in and out. They were straightforward about the prices and they accepted my coupon. I have no gripes.

Report a concern   August 7, 2025 — Rated 10 out of 10 by S.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Really fast!

Report a concern   August 7, 2025 — Rated 10 out of 10 by D.E. Jiffy Lube of Pasadena
What did you like about your recent visit?

Love going to this location. Everyone is so nice and friendly.
Service is just like they advertise, in and out in a Jiffy.

Report a concern   August 6, 2025 — Rated 10 out of 10 by J.R. Jiffy Lube of Severn
What did you like about your recent visit?

The fast and quality service provided.

Report a concern   August 6, 2025 — Rated 8 out of 10 by S.C. Jiffy Lube of Millersville
What could we do to improve?

Just prices , which Jiffy Lube can’t totally control

Report a concern   August 6, 2025 — Rated 10 out of 10 by E.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly, fast and thorough.

Report a concern   August 6, 2025 — Rated 10 out of 10 by E.S. Jiffy Lube of Millersville
What did you like about your recent visit?

The staff and technicians were very friendly, professional did an excellent job with my car.

Report a concern   August 5, 2025 — Rated 9 out of 10 by V.T. Jiffy Lube of Severn
What did you like about your recent visit?

Great customer service..Very informative!!

Report a concern   August 5, 2025 — Rated 10 out of 10 by S.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Friendly

Report a concern   August 5, 2025 — Rated 10 out of 10 by A.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Quick and they clearly go over what necessary and the price, so I can assess my own needs and financial abilities.

Report a concern   August 4, 2025 — Rated 9 out of 10 by A.N. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast service with quality outcome

Report a concern   August 4, 2025 — Rated 10 out of 10 by W.J. Jiffy Lube of Millersville
What did you like about your recent visit?

Stopped by Jiffy Lube for a quick oil change and was really impressed with the experience. The staff was friendly, professional, and didn’t try to upsell me on things I didn’t need. They walked me through what they were doing and even checked my fluids and tire pressure. I was in and out in under 30 minutes, which is exactly what I was hoping for. The waiting area was clean, and the whole process felt efficient and trustworthy. Highly recommend if you’re looking for a quick and reliable oil change.

Report a concern   August 4, 2025 — Rated 10 out of 10 by A.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick, efficient and SUPERB customer service.

Report a concern   August 4, 2025 — Rated 9 out of 10 by M.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast service.... although I waited longer to pay for my service. After my oil change was done

Report a concern   August 4, 2025 — Rated 8 out of 10 by B.L. Jiffy Lube of Millersville
What could we do to improve?

Overall, I was very pleased with the service. The team was very busy with several cars, so it took a while.

Report a concern   August 3, 2025 — Rated 10 out of 10 by L.J. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

They get you in and out. It's very convenient.


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