Booker

Average rating: 9.2 out of 10 based on 3945 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 22, 2025 — Rated 9 out of 10 by R.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick work and thorough

Report a concern   November 20, 2025 — Rated 8 out of 10 by M.C. Jiffy Lube of Glen Burnie
What could we do to improve?

Lower prices maybe?

Report a concern   November 19, 2025 — Rated 8 out of 10 by P.R. Jiffy Lube of Pasadena
What could we do to improve?

When the tech checks the level of the oil, after the change, they should also show it to the customer.

Report a concern   November 19, 2025 — Rated 10 out of 10 by S.P. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very quick service and very professional.

Report a concern   November 19, 2025 — Rated 10 out of 10 by T.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Employees were friendly & personable. They explained the oil change and the other things they do checking over the vehicle.

Report a concern   November 19, 2025 — Rated 10 out of 10 by K.F. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick and friendly

Report a concern   November 19, 2025 — Rated 10 out of 10 by J.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast and friendly service

Report a concern   November 19, 2025 — Rated 10 out of 10 by C.S. Jiffy Lube of Millersville
What did you like about your recent visit?

I liked everything. This Jiffy Lube is great. Very personable and honest!! Would definitely recommend. Keep up the great job.

Report a concern   November 18, 2025 — Rated 10 out of 10 by J.K. Jiffy Lube of Pasadena
What did you like about your recent visit?

I’ve been going there for 23 years. The team is always friendly and competent, the lobby and bathroom are clean, and the coffee is fresh.

Report a concern   November 18, 2025 — Rated 10 out of 10 by B.G. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

First time going to this Jiffy Lube and it was the best experience I’ve had in my many years a loyal customer. Great Service, Fast and Great and Friendly Employees. Great job guys! 10 Stars!

Report a concern   November 18, 2025 — Rated 10 out of 10 by J.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast service

Report a concern   November 18, 2025 — Rated 5 out of 10 by J.D. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

The service was great, very quickly done, even the vacuuming. The only part I was not happy with was the expensive pricing for an oil change. Even the Ram dealership was considerably less expensive.

Report a concern   November 18, 2025 — Rated 9 out of 10 by G.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Wasn't upsold. Very fast

Report a concern   November 18, 2025 — Rated 10 out of 10 by J.A. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

quick service technicians are great

Report a concern   November 17, 2025 — Rated 10 out of 10 by P.T. Jiffy Lube of Severn
What did you like about your recent visit?

Quick, efficient and reasonable.

Report a concern   November 17, 2025 — Rated 5 out of 10 by J.F. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Service was very quick and everyone was friendly.
Sitting in my car at my next stop I looked at my receipt.
It said the front windshield was washed.
I thought how nice but when I looked at it, clearly not washed.
Made me wonder if everything else was done properly.
Did I receive the synthetic oil I payed for?
Was the oil filter changed?
Not a good first time experience for me.

Report a concern   November 17, 2025 — Rated 10 out of 10 by D.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

Efficiency & Courp

Report a concern   November 17, 2025 — Rated 10 out of 10 by L.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Super friendly staff and very efficient. Could not have been a better experience.

Report a concern   November 17, 2025 — Rated 10 out of 10 by M.J. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Initial employee greeting me was very friendly!

Report a concern   November 17, 2025 — Rated 10 out of 10 by D.T. Jiffy Lube of Pasadena
What did you like about your recent visit?

The service I received was quick. The customer service was excellent.

Report a concern   November 17, 2025 — Rated 10 out of 10 by D.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

The people were very friendly and courteous. The service was great.

Report a concern   November 17, 2025 — Rated 8 out of 10 by S.K. Jiffy Lube of Severn
What could we do to improve?

Everything was fine. Service was so fast I was not sure they actually completed it all.

Report a concern   November 16, 2025 — Rated 0 out of 10 by K.D. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

I pulled up to have an oil change not realizing the location closes at 5pm and it was 4:45pm. A young man waved me in asking if i was getting just an oil change and I said yes. Then a man walked out of the office, looking at me smacking his hand as if he was pointing to a watch. So i asked the young man when they close and he said “10min.” I let him know what the man did and how RUDE it was and was told “he’s always like that”. The employees were finished my vehicle by 4:53pm, still PLENTY of time left before close!!

Report a concern   November 15, 2025 — Rated 0 out of 10 by I.J. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

I was charged for a new oild filter, and tgey didn't do it.
Now, I don't even know if they really chamge the oil.
Very disappointing.

Report a concern   November 15, 2025 — Rated 10 out of 10 by J.G. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick, friendly service. Knowledgeable service writers and techs. Reasonably priced service.

Report a concern   November 14, 2025 — Rated 10 out of 10 by J.T. Jiffy Lube of Severn
What did you like about your recent visit?

Super friendly team! Love how easy it is! Thank you

Report a concern   November 14, 2025 — Rated 10 out of 10 by K.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Great management run by Lou...going there for many years. .thanks

Report a concern   November 13, 2025 — Rated 10 out of 10 by T.D. Jiffy Lube of Millersville
What did you like about your recent visit?

Everything

Report a concern   November 13, 2025 — Rated 10 out of 10 by A.S. Jiffy Lube of Severn
What did you like about your recent visit?

Came in for a top off of fluids. Staff had already pulled my records when I was pulling up and I was in a out within 15 minutes with awesome service.

Report a concern   November 13, 2025 — Rated 10 out of 10 by J.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast and polite


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