based on 3711 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff -- they explained what they were doing, showed me what they were doing, and did everything in a reasonable amount of time.
Always very professional and speedy service.
My car repairs were not addressed properly by asking me because after paying almost $300 and the problem still existed does not sit well with me
Friendly service and very professional
The employees were courteous and the service was performed on my vehicle in under 20 minutes..
Friendly folks, very good service.
Excellent customer service
Always a great job from the workers... P. S. Pay your workers more money an hour!!! They definitely deserve it...
All your services
Service is always prompt and professional
Pretty quick and pleasant staff.
Prior to performing any services, the manager there did not even go over any concerns or the reason for my visit. He took for granted I was only there for an oil change.
After they performed my oil change, I then had to then tell them to perform a tire rotation. One of your technicians could not get even lift my tire back on, he was struggling, I had to tell the other technicians to help him, I don't want my freaking tire flying off!!
The manager that was taking care of this location had no clue about what his duties were. His customer services was horrible and I am weary about ever bringing my car to this location again!
I was charged for the most oil change$99.99 when it should have been the $79.99 oil change. Overcharged me because i was a white female. White man in front got syntheic oil and his was $70.
There helpful and patient
Fast and quality service.
The good: the staff was friendly seemed very straightforward. They let me bring in my own oil and filter and charged me much less not having to use their parts. They looked up the oil my car needed and that helped me find the right parts at the auto part store.
Service was fast. They honored ALL coupons available for different services I purchased. Price was much much better (even including the parts purchase) than going to the dealer.
Improvement: just the lobby could be cleaner and "gas station coffee" could be a lot better had they just bought a Keurig machine.
The video playing about different types of oil and filters and what they did was informative.
Clean, fast, professional
Efficient
Great service from start to finish.
Got in and out quickly this morning (8/29)
Its an In & Out. Takes no time at all to complete my oil change.
Quick and friendly service with a smile every time. Great location!
I had an issue where the oil cap was left off thus leading to oil spewing all over my motor. I wasnt happy. I let Justin know and he was the epitome of customer service. Let me vent. Apologized and made it right.
Honesty, great job. Thank you.
Quick, reasonable price, friendly service
Fast service
Did not clean my windows, rotate tire as instructed by my service agreement, etc. never going back there again
You guys damaged my car. My van broke down the next morning after oil change. You put too much oil in the engine. Instead of 6 quarts you put in 12 quarts. The 12 quarts is for non ecoboost. My van is 350 ecoboost HD and it takes only 6 quarts. My van is at the workshop right now. Am very disappointed with you guys.
Everyone was helpful and very professional
The Pasadena, MD is the best Jiffy Lube location. Not only do they get you in & out quickly, but their customer service is excellent!