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Average rating: 9.3 out of 10 based on 3767 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2024 — Rated 0 out of 10 by S.J. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

He has the wrong key to change or take out the old oxygen sensor and leave me withe brooking downstream oxygen sensor and lie to me.
Report a concern   July 18, 2024 — Rated 10 out of 10 by D.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast service and everyone is always so nice there

Report a concern   July 18, 2024 — Rated 10 out of 10 by N.S. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Quick, professional, and detailed
Report a concern   July 17, 2024 — Rated 10 out of 10 by J.D. Jiffy Lube of Pasadena
What did you like about your recent visit?

Courteous, efficient service.
Report a concern   July 17, 2024 — Rated 10 out of 10 by C.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Efficiency
Report a concern   July 17, 2024 — Rated 10 out of 10 by R.G. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Well organized and clean
Report a concern   July 16, 2024 — Rated 10 out of 10 by A.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Work was done quickly and correctly with no issues. Staff was friendly.
Report a concern   July 16, 2024 — Rated 10 out of 10 by J.W. Jiffy Lube of Severn
What did you like about your recent visit?

The staff got my car in right away serviced and I was in and out in 10 mins.

Report a concern   July 16, 2024 — Rated 10 out of 10 by T.D. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Courteous, Friendly,
Report a concern   July 16, 2024 — Rated 10 out of 10 by R.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Great customer service
Report a concern   July 16, 2024 — Rated 10 out of 10 by S.P. Jiffy Lube of Severn
What did you like about your recent visit?

Staff was pleasant. Work was done efficiently.
Report a concern   July 16, 2024 — Rated 0 out of 10 by S.V. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Customer service was bad
Report a concern   July 16, 2024 — Rated 10 out of 10 by T.B. Jiffy Lube of Severn
What did you like about your recent visit?

Professionalism
Report a concern   July 16, 2024 — Rated 10 out of 10 by R.D. Jiffy Lube of Millersville
What did you like about your recent visit?

It comes down to the people. I drive further to go to this Jiffy Lube than the other locations. There is no pressure, just matter of fact conversation and service. Also, as a woman, I do not feel disrespected, or "less" there, which can often happen in the automotive service.
Report a concern   July 16, 2024 — Rated 10 out of 10 by D.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

The guys had my car serviced so quickly. They were professional and courteous.

Report a concern   July 16, 2024 — Rated 10 out of 10 by A.P. Jiffy Lube of Severn
What did you like about your recent visit?

Fast, efficient and competitive prices.

Report a concern   July 15, 2024 — Rated 10 out of 10 by C.J. Jiffy Lube of Severn
What did you like about your recent visit?

Very professional.
Report a concern   July 15, 2024 — Rated 9 out of 10 by S.K. Jiffy Lube of Severn
What did you like about your recent visit?

Fast service
Report a concern   July 15, 2024 — Rated 1 out of 10 by S.T. Jiffy Lube of Severn
How did we disappoint you and what can we do to make things right?

My car broke down right after

Report a concern   July 14, 2024 — Rated 10 out of 10 by K.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

Courteous agent and knowledgeable.

Report a concern   July 14, 2024 — Rated 10 out of 10 by J.T. Jiffy Lube of Millersville
What did you like about your recent visit?

Always very professional and efficient. They do good work and are friendly and helpful. I will come back to them time and again.
Report a concern   July 14, 2024 — Rated 10 out of 10 by S.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

The service was fast and the guys were courteous and friendly.

Report a concern   July 12, 2024 — Rated 3 out of 10 by D.B. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

I usually get good service there. This time they were trying to upsale the whole time. The only person who was a 10 was the cashier when I was leaving. Very disappointing experience today.

Report a concern   July 12, 2024 — Rated 10 out of 10 by P.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very friendly service and excellent work
Report a concern   July 12, 2024 — Rated 10 out of 10 by C.J. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Friendliness, very helpful. Double checked everything with my car.

Report a concern   July 12, 2024 — Rated 10 out of 10 by M.H. Jiffy Lube of Millersville
What did you like about your recent visit?

I have been coming here since you opened years ago.
Always great service and in and out,
Report a concern   July 11, 2024 — Rated 10 out of 10 by J.E. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone was very friendly, fast and professional
Report a concern   July 11, 2024 — Rated 9 out of 10 by B.S. Jiffy Lube of Severn
What did you like about your recent visit?

Didn't expect them to wash the exterior.
Report a concern   July 11, 2024 — Rated 10 out of 10 by R.U. Jiffy Lube of Millersville
What did you like about your recent visit?

They took care of everything fast
Report a concern   July 11, 2024 — Rated 10 out of 10 by A.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Staff professionalism and timely service.


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