Booker

Average rating: 9.2 out of 10 based on 3944 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 16, 2025 — Rated 10 out of 10 by K.D. Jiffy Lube of Pasadena
What did you like about your recent visit?

They are always professional, courteous and efficient. They explain everything to you.

Report a concern   December 15, 2025 — Rated 10 out of 10 by J.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The young lady who assisted me was very nice and knowledgeable. I will continue to use the services.

Report a concern   December 15, 2025 — Rated 10 out of 10 by S.C. Jiffy Lube of Millersville
What did you like about your recent visit?

It was very quick and efficient.

Report a concern   December 15, 2025 — Rated 0 out of 10 by N.S. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

Told me work that I got done last time (3000 miles ago) had to be re done, including diff fluid, brake fluid, spark plugs, engine clean out, etc. BS on constant upsell, didn’t top off fluids or vacuum interior. Left and ended up with a loose heat shield rattling under my car as I pulled off the lot.

Report a concern   December 14, 2025 — Rated 10 out of 10 by I.Q. Jiffy Lube of Millersville
What did you like about your recent visit?

Great customer service. vey professionals.

Report a concern   December 14, 2025 — Rated 10 out of 10 by K.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

I was out quickly, and received a coupon for the service. Every person I spoke with was great.

Report a concern   December 14, 2025 — Rated 10 out of 10 by P.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

The men at the Pasadena location were very kind and very helpful.

Report a concern   December 13, 2025 — Rated 10 out of 10 by M.F. Jiffy Lube of Pasadena
What did you like about your recent visit?

They were quick and very professional and very nice. They suggested additional services but didn’t push I appreciated that so much

Report a concern   December 13, 2025 — Rated 0 out of 10 by D.B. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

One of your employees humiliated me and called me a liar in front of all the employees. They gave me a price for 3 services, then changed the price after they had completed 2 of the services. Once the price changed, I no longer wanted the extra service. Just what I initially asked for. They did the extra service before they did what I came for. I then only wanted the oil change, but they called the police and I was forced to pay for the other service I no longer wanted. Especially after the way I was treated. The police addressed me in front of the other customers in the waiting room. Utter humiliation.

Report a concern   December 13, 2025 — Rated 10 out of 10 by C.G. Jiffy Lube of Millersville
What did you like about your recent visit?

Everyone was great from start to finish!
They’re the greatest!

Report a concern   December 13, 2025 — Rated 10 out of 10 by B.F. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

No waiting

Report a concern   December 13, 2025 — Rated 10 out of 10 by D.K. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick, courteous and well done..

Report a concern   December 12, 2025 — Rated 10 out of 10 by A.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Everyone at this place was so nice! I got oil change in my two cars in two weeks. Their prices are reasonable and I liked the location.

Report a concern   December 12, 2025 — Rated 10 out of 10 by M.A. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendliness of staff

Report a concern   December 12, 2025 — Rated 0 out of 10 by A.W. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

One of the magazines in the waiting room had a naked lady on the front cover

Report a concern   December 12, 2025 — Rated 10 out of 10 by S.K. Jiffy Lube of Severn
What did you like about your recent visit?

They are so friendly. Easy to work with

Report a concern   December 11, 2025 — Rated 10 out of 10 by S.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Always professional.

Report a concern   December 11, 2025 — Rated 0 out of 10 by D.P. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Asked for a normal synthetic oil change. After receiving the quote (which was about 20 more dollars than expected, I called to verify oil prices and even had a coupon) the customer service attendant said my break fluid was really bad and "brown" which scared me. I asked how much that would be and he quoted me an extra 140 on top of the 110 for the oil change. I said no. I then paid the bill and went over the invoice with my father, as its his car, and he stated that they shouldnt have charged me for an skid pan removal, since he removed it himself. So I had to walk in and request a refund for the skid pan, which I will admit, the employee was extremely nice about it. My father then instructed me on how to check the break fluid and I noticed that it was 1. Full to the max and 2. Almost a crystal clear pale yellow color, not brown. I just feel like this location lies to customers to scare them into getting extra services, especially since im a woman. Another lady in the waiting room was upset because they were trying to add a tire rotation when she just wanted an oil change, the attendants were making it seem like she requested it. I went here because of the good reviews but unfor

Report a concern   December 11, 2025 — Rated 10 out of 10 by C.R. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Hizmet harika ve bekleme suresi cok iyi

Report a concern   December 11, 2025 — Rated 10 out of 10 by W.G. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

FAST SERVICE

Report a concern   December 11, 2025 — Rated 10 out of 10 by T.G. Jiffy Lube of Severn
What did you like about your recent visit?

Honest, quick service. Reliable.

Report a concern   December 11, 2025 — Rated 10 out of 10 by J.S. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

All the guys where really nice and helpful I didn’t feel like they was talking to me like a women lol. They was very honest and helpful and the big guy & the light skin guy with the pretty eyes where very very respectful because I was a little rude so thank you for all you do!

Report a concern   December 10, 2025 — Rated 10 out of 10 by R.G. Jiffy Lube of Severn
What did you like about your recent visit?

Fastest jiffy I've ever been to. Friendly, professional, no bull, this is the only jiffy lube I go to.

Report a concern   December 10, 2025 — Rated 10 out of 10 by T.H. Jiffy Lube of Severn
What did you like about your recent visit?

Was super quick in and out! Very helpful with additional information on the best routine check-ins with my vehichle and what to look out for

Report a concern   December 10, 2025 — Rated 10 out of 10 by S.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Very quick,great service.

Report a concern   December 10, 2025 — Rated 9 out of 10 by J.O. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Excellent customer service

Report a concern   December 10, 2025 — Rated 10 out of 10 by G.H. Jiffy Lube of Millersville
What did you like about your recent visit?

everything

Report a concern   December 10, 2025 — Rated 10 out of 10 by B.R. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick service and always friendly.

Report a concern   December 9, 2025 — Rated 8 out of 10 by J.W. Jiffy Lube of Glen Burnie
What could we do to improve?

Requested services completely done without going back. Very efficient but needs more time considerations in future.

Report a concern   December 9, 2025 — Rated 10 out of 10 by M.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly staff. Quick and thorough service.


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