Booker

Average rating: 9.2 out of 10 based on 3951 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 24, 2025 — Rated 0 out of 10 by N.S. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

The oil change they did was ok but I needed a low beam headlight bulb replaced. They were going to charge me $40 for the bulb and $165/hr for labor. That is outrageous! I will not be returning for any services.

Report a concern   December 24, 2025 — Rated 10 out of 10 by M.B. Jiffy Lube of Severn
What did you like about your recent visit?

A good reception and a fast service

Report a concern   December 23, 2025 — Rated 10 out of 10 by T.J. Jiffy Lube of Severn
What did you like about your recent visit?

They were very nice it was very quick

Report a concern   December 23, 2025 — Rated 10 out of 10 by K.Y. Jiffy Lube of Severn
What did you like about your recent visit?

This is my go-to Jiffy Lube for YEARS. Staff is ALWAYS friendly and helpful. Waiting area is always clean and the wait is minimal. They are doing it right!

Report a concern   December 23, 2025 — Rated 10 out of 10 by T.B. Jiffy Lube of Severn
What did you like about your recent visit?

Professionalism

Report a concern   December 22, 2025 — Rated 10 out of 10 by D.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

always prompt and professional

Report a concern   December 22, 2025 — Rated 10 out of 10 by T.D. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

My service was courteous well taken care of and speedy service

Report a concern   December 22, 2025 — Rated 10 out of 10 by N.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very quick and efficient.

Report a concern   December 21, 2025 — Rated 10 out of 10 by E.C. Jiffy Lube of Severn
What did you like about your recent visit?

I was in and out in under 20 minutes. The employees were friendly and efficient. The waiting area was clean.

Report a concern   December 21, 2025 — Rated 10 out of 10 by A.B. Jiffy Lube of Severn
What did you like about your recent visit?

They are professional, quick and accommodating.

Report a concern   December 20, 2025 — Rated 9 out of 10 by F.L. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

They were quick and efficient.

Report a concern   December 20, 2025 — Rated 10 out of 10 by V.R. Jiffy Lube of Pasadena
What did you like about your recent visit?

In and out quick, nice service

Report a concern   December 20, 2025 — Rated 7 out of 10 by I.K. Jiffy Lube of Glen Burnie
What could we do to improve?

There are cones blocking one of the entrances/exits to Furnace Branch Road. On the other side, there are other obstacles blocking access to the back (where cars go in to be serviced). There is only one way back and it is very unwelcoming.

Report a concern   December 20, 2025 — Rated 10 out of 10 by H.G. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick service, very professional and courteous

Report a concern   December 20, 2025 — Rated 7 out of 10 by B.W. Jiffy Lube of Pasadena
What could we do to improve?

Fast service. I'm usually in and out for oil change. Check out was smooth. However, my car was not vacuumed as promised.

Report a concern   December 20, 2025 — Rated 10 out of 10 by T.Q.A. Jiffy Lube of Millersville
What did you like about your recent visit?

Excellent customer service and they keep you informed during your visits!

Report a concern   December 20, 2025 — Rated 10 out of 10 by B.E. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

They do what you tell them you want done and they do it with no pressure. They offer more services but do not pressure.

Report a concern   December 19, 2025 — Rated 10 out of 10 by A.C. Jiffy Lube of Severn
What did you like about your recent visit?

Ben here many times. Everything explained clearly and all the work completed as requested. I have brought several of my vehicles here and always have had a good experience.

Report a concern   December 18, 2025 — Rated 10 out of 10 by T.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Friendly

Report a concern   December 18, 2025 — Rated 10 out of 10 by T.H. Jiffy Lube of Millersville
What did you like about your recent visit?

This is a very respectful and reputable Jiffy Lube. This place of business has not let me down for over 10 years.-

Report a concern   December 17, 2025 — Rated 10 out of 10 by D.M.O. Jiffy Lube of Severn
What did you like about your recent visit?

Professionalism, Expertise and most of All
YOUR SUPPORT FOR COMBAT VETERANS

HOOAAH

Report a concern   December 17, 2025 — Rated 10 out of 10 by J.E. Jiffy Lube of Pasadena
What did you like about your recent visit?

The person who helped me was one in a million and because they were honest!!!

Report a concern   December 17, 2025 — Rated 10 out of 10 by K.K. Jiffy Lube of Pasadena
What did you like about your recent visit?

Excellent service, thorough, friendly.
Justin is an expert in Honda care.

Report a concern   December 16, 2025 — Rated 10 out of 10 by D.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

No wait,polite staff, clean waiting room. They didn’t try to force me to buy anything I didn’t need and could do myself!

Report a concern   December 16, 2025 — Rated 10 out of 10 by K.D. Jiffy Lube of Pasadena
What did you like about your recent visit?

They are always professional, courteous and efficient. They explain everything to you.

Report a concern   December 15, 2025 — Rated 10 out of 10 by J.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The young lady who assisted me was very nice and knowledgeable. I will continue to use the services.

Report a concern   December 15, 2025 — Rated 10 out of 10 by S.C. Jiffy Lube of Millersville
What did you like about your recent visit?

It was very quick and efficient.

Report a concern   December 15, 2025 — Rated 0 out of 10 by N.S. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

Told me work that I got done last time (3000 miles ago) had to be re done, including diff fluid, brake fluid, spark plugs, engine clean out, etc. BS on constant upsell, didn’t top off fluids or vacuum interior. Left and ended up with a loose heat shield rattling under my car as I pulled off the lot.

Report a concern   December 14, 2025 — Rated 10 out of 10 by I.Q. Jiffy Lube of Millersville
What did you like about your recent visit?

Great customer service. vey professionals.

Report a concern   December 14, 2025 — Rated 10 out of 10 by K.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

I was out quickly, and received a coupon for the service. Every person I spoke with was great.


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