based on 2721 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was fast, convenient, and the person. I dealt with was polite and not pushy
The employees needs to be managed better. They were playing and running around in the bays instead of working on customer's cars.
Great customer service and timely service
Honesty
Fast, efficient, friendly
When I arrived at this location in Oxon wait asked if I could sit in my car at the time my vehicle was being worked on. The young lady working there told me I could I would just have to get out let them pull in then I could get back in my car. I said ok and waited for my turn. When I was my turn a gentleman approached me said he was the manager and that I would have to wait in the waiting room. I explained to him if she had told me that I would not have waited and would have gone to the one I'm used to going. I don't have a problem with that being the rule however they all need to be saying the same thing. It was rainy that day and I have back issues and I didn't want to get out of my car. They were very unprofessional.
The service was very good
The mechanic are always nice and pleasant.
The staff was courteous and friendly. They were attentive and recommended additional services I needed.
Don't try to sell all knids of services my car just had from the dealer.
friendly service
I was referred to your shop by my sister. Everyone was very friendly at the shop and I was happy with the customer service in person. My issue occurred when I left the Wednesday after having service for vacation and stopped for gas, and one of my hubcaps was gone. I'd had my tires rotated as one of the services upon suggestion by your shop, and spent my vacation worried that my tires might not be on very tight, either. Less important than safety is the look of my car now, which looks terrible with a rusty rim showing. Email follow-up is fine.
Fast in and out. No high pressure sales.
The staff was super friendly and they are nice to my dog
Very friendly and helpful staff
Quick an complete service. I like the checklist of items (tires, lights,etc.) that JL checks each visit.
Efficient, friendly, knowledgeable
Work was completed in less than a half hour. Had tires rotated and oil changed. Time passed very quickly with TV and good magazines!
I love the whole crew! Very pleasant, not pushy. Explained everything that needed to be done. Fast and thorough. Thank you for taking care of me for years!
Fast. Efficient. Professional. Coupon…..what else is there? First name removed
Timely fashion. Everything done was shown & explained very well. Very clean waiting area.
Vacuum the back floor .
Quick. Efficient.
Greg the front office manager was excellent! Advised but didn't overwhelm. Great knowledge and very helpful. This store is the only oil changing place in Annapolis that is adequately trained and professional! Super happy and will never go back to the other places! Amazing service from the moment I arrived.
Quick, professional, and friendly service!
Always geat svc…20 plus years
Everything, from the time I drove up the young lady was very polite and ushered me in immediately. I believe the young man who asked what I wanted done was Jessie. He told me that I also needed my radiator flushed and he did the best he could with giving me a discount on my services. Everyone who came in contact with me was very polite and helpful as if I really mattered.
Thank you and see you next time.
Mrs. Name removed
Too expensive! I went there for an oil change and cabin filter replacement and it cost over $100?
It was so fast! And, as always, the employees are always great. I always have a great experience at this location.