based on 2137 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Time
Work was completed in a timely manner. No high-pressure tactics were used to get me to purchase additional services. Good staff.
They were so quick at changing my oil and the cost was about as expected.
The gentleman are exactly that! Gentleman! Thank you for always taking care of my vehicle!
The workers was able to tell me everything that I should get completed that day.
I love how the Hispanic man behind the counter tried to get me to pay $200 and something for something i didn’t need and when i spoke up to another African American gentleman he made sure i didn’t need to pay that ridiculous amount for something I didn’t need. Now I may be a 5 foot white woman who you think you can get over on me but think again. Stop taking advantage of woman or anyone just so you can make a buck. Shame on you and thank you to that kind gentleman helping me through all this.
My windows were wiped with dirty water that dripped from the windows onto my SUV and left stains when it dried. Also, the inside was not vacuum as it usually is at the Columbia location.
I would , personally , like to highly recommend the Beltsville Location Manager, Mr. James Brown, for his leadership , and his Supervisory Skills, and the overall high level of Outstanding Customer Service, He has provided to myself and the different vehicles over many years, and as well , the excellent care provided to me by Mr. Brown , and his Team Members, I would certainly would like to see Mr. Brown be recognized and rewarded with the highest level that the corporate program , has ,for the wonderful hard work and effort Mr. Brown has put in over the many years of service.
Thank You,
Name removed
Friendly, straightforward, and fast service!
How quick and efficient the employees were
Fast efficient service, friendly staff.
Great service. Quick and easy to understand.
Very professional experience and very friendly and great service
That everyone is very professional and friendly also very knowledgeable about you car. I tell all my friends.
Full staff and good customer service.
Very courteous and professional staff. In and out quickly
Quick and efficient service provided by a wonderful team of employees. Thanks!
The gentleman that assisted me was very helpful snd friendly during the quick process.
Quick and easy
Friendly staff.
Answering questions directly or getting a team member who has the answer or input. My experience wasn't the best and I won't be returning.
Friendly fast and helpful
Very professional.
Very efficient service at a reasonable cost.
Customer service
Prompt ,Professional Service.
Great management, fantastic service.
Fast, in and out.
What I liked abour my recent visit is the consistency. The lead mechanic and his staff are always kind, knowledgeable, trustworthy, and fast. I will keep bringing my car here for that reason.
Good service! You will definitely see me again!