based on 2719 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All of my questions were answered, and I was treated very fairly.
Great
quick service, clear explanation.
Fast
I came to get my oil changed and had an excellent customer service experience. Arshad Abdullah and the service team got my car situated in a timely way and they allowed me to use my coupon. Hope to be back soon- thanks to the team today.
Did not put my cabin air filter cover back on, was left on floorboard, watch 2 cars leave before me and I arrived before them. 1 I Should be asked if I would like them to check the filter since it's located in the vehicle and they have to go into the glove box to get to it.
Quick & Easy
I just like what I got !!!!
I live in Tx....Sold 2009 Jeep Cherokee in 2022. You billed myself for fake Visa in July 2024. . Fraud. C. First name removed
It wasn't a disappointment to your store I am very much accustomed to the Landover Hills store i know of the techs there and they make me feel as if I'm home.
Fast, quick and people there are professional and knowledgeable.
The employees are always so friendly and professional.
The staff
It was quick and good customer service
Great service.
Mop your waiting room
I was told about / sold services that were then not able to be completed - I was told my car was too rusty for a differential fluid change, and that they “couldn’t get the nuts off my wheels” to rotate my tires (my dad got all the nuts off at home with hammer help). I left with a fine oil change, but was disappointed I couldn’t get anything else done. The staff was great but seemed busy and wanted to get people in and out. I don’t need a follow up. Thanks.
The entire team was fast, efficient, and thorough. Ryan, Ryan, and the gentleman that did my car intake (name started with a D I believe) were all so friendly and personable.
The young man that greeted me was very helpful. He explained to me everything about the service I was getting. They did a great job, I will definitely recommend this Jiffy Lube location.
First name removed
That having been a customer for a long while, they checked their records, checked over my vehicle, and recommended nor service needed at this time. What a show of excellent customer service. Of course, I will be scheduling another visit in a few months, when one was recommended. Thanks, Jiffy Lube!
Level of service and speed
In 20 minutes, they changed the oil, rotated the tires, and changed the cabin filter!!! Awesome!
The service was quick and the staff were wonderful!
The mechanics were very helpful and resolved the issue with my vehicle.
The mechanics took me in ask what I needed to do today and recommended other areas that needed proper care. They always do it in a timely manner and took great care of my car.
Techs can look little cleaner.
customer service and professional
I have lived in the area near this JiffyLube location for more than 15 years, and for a long time I routinely took my car there for oil changes and other fluid and other updates, as well as replacing headlight bulbs and wiper blades and the like. Between driving far far less in the last five years and having my oil changes timed with other maintenance and repair at my regular repair shop, I have gone less frequently in the last three or four years. This trip was a little bothersome. My car information, via plate number, etc,, has always been in the system, but it appeared to be nowhere available to anyone this time. I had no idea if what I was being told about my car's needs were accurate. It was a different crew and they seemed much less knowledgable of who the customers were. I was told I had a choice of oils to use, and when I asked what the difference was in relation to how old my car was and its history, his answer was to tell me the price, and nothing else. I was also told about power steering fluid needing replacement, but was not shown any proof that it really did. Also, no explanation of why the price was so high. And the usual questions about filters and the like and the condition they were in, were never asked. It was a very distant, businesslike, assembly-line conveyor belt-type of interaction. No real rundown afterward to summarize the work afterward, just pointed to where to pay. Then I was handed the keys at the counter after paying, instead of at my car. It really felt impersonal, especially since I had come there so many times over the years. I left there feeling as if they maybe missed something, and now several days later I still have that feeling.
Quick and great service
Every one there was professional friendly office was clean they had knowledge about what was happening to my car they explained everything they had done