based on 5496 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, polite. Greg was very helpful explaining what needed to be done and what they did.
I have not had working air conditioning all summer. I came to Jiffy Lube, had diagnostic done and was told I need new compressor. After just under $1,000 later . . . I had cool air for maybe 3 days. I've been back and forth to Jiffy Lube multiple times. The 3rd or 4th time, I was told it's a leak in some hose. Some kind of solutions was flushed through to hopefully plug the leak. That didn't work successfully either. I haven't been back since, not because I have air condition but because I don't believe they know what they're doing or what the problem is and now I've spent $1,000 for nothing! I doubt I'll be going back for any service at this point. I gave a 2 because the men were friendly but what I need is A/C.
Very quick, great service.
The service was great and Greg kept me informed about my vehicle and showed concern about safety and recommended brake pads for my rear wheels. Thank you
Everything was great
Very friendly and courteous staff. Quick service and only performed the services I requested, but recommended other items for a future visit.
The service was very good. But over $100 for an oil change is too expensive.
Quick easy and painless. Good customer service
They are all professionals, good customer service my family and I always go to Beltsville location because they always good to us
The staff was very polite.
One gentleman open my door escorted me to the waiting area.
Very professional
My regular Jiffy Lube location next to Rita's was closed, but someone was there handing out coupons. I was impressed that they thought to do that. I got $15 off at the Beltsville location.
They were fast and reliable. I am thankful.
Great customer service
Excellent service and provided legitimate recommendations for CRV
Taken care of fast … always feel like they have our best interests..appreciate having a place to take our cars and know they’re in good hands!
Easy in & easy out. Staff friendly. Trustworthy maintenance.
As soon as I pulled up, a male associate tried to get me to get an oil change that costs $100 before I even got out of the car. He hadnt touched my vehicle yet and looked right at me and said I “needed” a full synthetic oil change and that I’m looking at $100.
My car has not even reached 100,000 miles yet and I was quoted $75 on the website. I felt like he was trying to swindle me. I won’t be bringing my car back to this location but thank you to the young lady that did end up helping me get the correct synthetic blend for my Honda.
Quick service and done correctly
Was not good listener. Did not cover everything I requested.
I’ve been a repeat customer at the Jiffy Lube located at 5518 St Barnabas road for a few years now. However, one thing that’s starting to turn me off from going there for service is that each time I go there for an oil change, I don’t receive the included window wash and car vacuum. Those are said to be included with an oil change yet I never received them. Sometimes, all of my fluids are not refilled either which in turn makes me feel cheated.
it was quick and easy
I really appreciate my military discount
Had poor experience with dealer on transmissions tsb. Gave brief explanation to frontline staff they explained your procedure for transmission service. Directly able to answer technical questions to my satisfaction and had me in and out 30minutes. Honda of Annapolis had my vehicle overnight never started service on scheduled 7:30 am appointment next day it was on rack for $150 oil change and visual inspection. Happy to say jiffy lube addressed fluid change in transmission and solved the torque converter judder.
did what I ask. No issues no up-sale.
Quick, quality oil change with a friendly & professional team.
Fast and easy
The convenience of service along with the quality of service.
GREAT KNOWLEDGEABLE STAFF
Very helpful and friendly!
Great customer service . Just overwhelmed with all the extras they try to offer you. Everyone was professional and very Friendly
Fast. No pressure to buy more.