based on 2943 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I came in for an oil change…. Just an oil change, and for some reason the tube for the air intake to the engine fell off after I left. I don’t understand how I ask for an oil change and say just an oil change nothing more. Then when I get my car back a part that has nothing to do with my oil is hanging off and my Engine dies three times while I’m on the highway
Stop with all of the upselling , I believe if you came there with a 2025 vehicle, they would try to sell you something not needed, itz somewhat ANNOYING
Promptness, efficiency, professionalism, courteous and the accolades go on!
Fast courteous sevice
the best! always so quick and friendly
The Service and speed
Great team there.
They are very very nice to me. They told me how long it will be and everything was great. I even had time to go across the street and do some things and come back in my truck was ready. Thank you very much Mrs,Name removed.
Jiffy lube technicians advise me of ways to maintain my vehicle to prolong life and make driving safer. I liked the friendly, personal service I received from the staff. Easy in and out!
My visit was timely and easy I always come to this location
Fast and informative!
Courteous and professional
I have been going to the Jiffy Lube in Crofton/Gambrills for many years. They are always courteous and knowledgeable. They have helped me keep my maintenance up to date and to be able to keep my cars longer.
very good experience
Prompt service and helpful 👍
Quick and easy
Knowledgeable and friendly.
Excellent customer service trained and professional.
The customer service
It was fast. They did a nice job and they didn’t try to upsell Me too hard it was an all in all a nice experience.
The guys at this location are always kind and professional. I do not get the super hard sell for any upgrades, but they are fully and respectfully suggested. They work quickly and completely. I've been going here for years, and they're pretty much the same each time. I recommend this location.
Professional
Very satisfied with the customer service I received they were very clear on what they needed to do with my vehicle
I like how they wash your windows and vacuum out your car while getting your oil changed.
I am really happy about the service
They took my coupon!
Cleanliness of the shop. Friendly, helpful employees. Speedy service.
This is the second time that I go and they do not reset the oil change that shows that my car oil has been change. It stills shows that it is at 50%
Good advice from technicians.
Technicians are polite and VERY honest. Explained to me that I had brought my car in too soon for an oil change! Don’t think I would have heard that anywhere else, and appreciate their honesty AND hard work!