Customer Testimonials

I called the Norwood and Westboro store a few times to find the bike my husband wanted, and everyone I spoke to was friendly and knowledgeable and patient, despite being super busy. I had called a few other stores, and none were as helpful.
I ordered online and picked up in Norwood. The process was easy and everyone we dealt with was great. I would highly recommend your stores to anyone.
Thank you!

Great customer service!

Easy.

Communication is great. They were very forthcoming about how it would take a bit longer than usual to complete the service due to the situation with the pandemic. Got a tune up on a bike and it rides great.

Good products, great store personnel

Quick and easy with fast delivery. Price very competitive too

Prompt efficient service. Kudos to Aaron !

Your customer service is always pleasant and helpful. You guys are amazing. Also we love the quality of the bikes. Always a great experience.

Fantastic service and very fair pricing.

Quick and easy

I liked that Landry's answered the phone during the pandemic and was able to provide service as soon as I dropped off my bike. Granted, it was just a flat tire, but the two other bike shop I tried weren't even answering the phone. The fix took less than 24 hours (they needed to get the inner tube from another store) and they kept me posted on the process. The employees I dealt with were courteous and knowledgeable. They were also honest that a tune up would take 3 1/2 weeks due to a back log, and that I should wait. I am so happy to have my bike up and running again!!

Very fast service, easy to work with.

Fast and easy you got me the bike I wanted right away!

Great service and knowledgeable staff. Thanks for always being there to help me!

The staff is the best — knowledgeable and friendly.

Bought a new bike, it’s great, quick assembly despite covid, easy curbside pickup, thanks!

Your service is amazing

I have visited many bike shops over the year's, but I have dealt with Hanna a few times and a gentleman about 45 ish yrs old. They are both very helpfull and pleasant.

Great experience and great customer service.

Very helpful and responsive. Hannah was great!

helpful and friendly service.

We were looking for a bike for our sons birthday and could not find one any where. We had order one online from a local bike shop only to find that they did not have the bike in stock and could not do anything for us. You can imagine how upset we were after finding this out. I went on your website and found a bike that we liked. It said to call for availability. I spoke with Hannah and told her what we were looking for. She said the bike I had called about would be to small for our son and recommend another one. She helped me place the order over the phone and told me when it would be ready. I called the day it was to be delivered to the store and got confirmation the bike was there and would be ready Saturday. To our surprise and joy we got a call Thursday the bike was ready for pick up. The Merlin bike is a beautiful bike. It is perfect for our son - just the right size. Hannah knocked it out of the park. I can only imagine how awesome she is in person, if she was able to point us to the perfect bike over the phone in a few minutes. You have found customers for life. Thank you. The Last name removed family

Fair prices, friendly and knowledgeable staff and quick turnaround. Also the use of technology to communicate with customers.

Customer service on the phone was great

Great service!

Landry's provided fantastic service! The bike service drop off and pick up procedures worked flawlessly. The repairs were actullay completed cheaper than the price quoted. Thank you for getting my kids bike back on the road during this difficult time.

You are knowledgeable and helpful! The new protocol with texting was easy and quick. Thank you!

Fast, friendly, and knowledgeable.

Knowledgeable helpful staff. And a great system for servicing customers in our Covid situation.

Very patient and helpful!