based on 2722 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast competent people / They know who I am / They make solid recommendations
Promptness
The service was fast despite it being very busy the day I went. And the staff was very friendly and informational.
Always on top of their game
Service was fast,efficient, no complaints at all.
Friendly employees. Quick and easy. đź‘Ť
It was quick
Professionalism, friendliness, efficiency and quality!
Fast friendly efficient
Staff very courteous. However after leaving I realized around the door was not clean with oil and grease. The door sill was also covered with grease. The next morning I discovered oil drops in my driveway. This is in acceptable. I went back the next day snd the manager told me it’s Normal to expect leaks but seemed irritated of my concerns even though I told him it was an opportunity to improve. Disappointed since they are pricy and maybe may consider the dealer next time.
Great job!
I had a coupon I got online. Granted, it said at participating locations when I was greeted, I showed the coupon to the attendant, but he said show that to them at checkout, only to find out it was not accepted at that location. The primary reason for going to Jiffy Lube was because of the coupon. Had I known it would not be accepted I would’ve gone somewhere else.
I can see why you would not want to fix this “problem,” but the right thing to do would be to have the attendant greeting the customer be able to say whether or not the coupon was acceptable, rather than waiting to find out at checkout..
The issue was not the expiration date, it was the fact that it was for a different geographic location, which was not clear to the customer on the coupon.
I’m may choose a differentcompany with a coupon next time.
By far the best visit I've had in a long time. I was very impressed with the gentleman that helped me...I'm sorry but I cannot remember his name. The service was quick and he was extremely professional
The staff here is always awesome and the service is even better, that's why I keep coming back to this location. The people that work there all deserve a raise!
Very nice and welcoming energy
Great and friendly
I asked for a tire pressure check and fill up when I checked in. This was not done despite the mechanic saying this was standard procedure. Front wipers are worn and needed replacement. One of the headlights was out. None of this was flagged, which are things my regular Jiffy would have brought up. Instead, this store tried to upsell me on a differential oil change which I refused. I just felt the team just went through the motions and didn’t feel confident about them.
The staff was friendly and very knowledgeable. The shop was clean and the service was fast.
I absolutely adore their fantastic sense of humor and top-notch customer service. They totally brightened my day.
The vehicle invoice misreported my vehicle's mileage by about ten times the actual mileage.
The typo isn't troubling. To err is human.
What concerns me is that this misinformation might get reported to other companies. Selling my vehicle might become more difficult because a dark cloud hangs above it. I hope I am wrong, but, right or wrong, that is my concern.
Other than that, I appreciated the fast, friendly service offered at a reasonable price.
Thank you.
The staff is always friendly, efficient, and communicates well. We regularly use this location and have been happy with the staff and service.
Quick and easy!
Quick in and out. Good fast service.
excellent svc
Prompt service. Friendly helpful staff.
The men in the shop, who appeared to be very young, were very courteous and knowledgeable. They displayed a level of customer service and professionalism that is rare these days. They made my experience pleasurable. I will definitely visit this shop for my next oil change.
The team did a great job and performed the service very well. They were informative and effect.
The entire staff gave tremendous customer service !
Professional, fast, high quality products
Bruce and his team were great!
Good customer and friendly staff