based on 7090 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was good!
Fantastic service, very quick and professional
The staff -- they explained what they were doing, showed me what they were doing, and did everything in a reasonable amount of time.
Excellent customer service
Always very professional and speedy service.
Very helpful and good advice on services.
My car repairs were not addressed properly by asking me because after paying almost $300 and the problem still existed does not sit well with me
You are great at oil changes and other basic minor maintenance items
I had a situation where I needed spark plugs and one ignition coil. I had read the codes and provided them before coming in to Jiffy lube. The technician confirmed read and confirmed the codes but said he couldn’t replace the plugs and the one coil because there was some fraying on the coil harness. I asked can you replace the harness or put liquid insulation on it. He said no. I what they could do he said they can’t do the tune up. So it cost me $175 at jiffy lube for nothing. I took the car to another shop and they did replace the plugs and the coil
Friendly service and very professional
I typically don't leave reviews but the service at this location was phenomenal. I was a little sketchy when I first pulled up due to the way the parking lot was set up but the moment the first person made eye contact with me changed my view. Walter directed me on which bay to go to. He then walked me to the office expressed that there was coffee, tea, water available and gave directions to the bathroom. They were busy when I arrived but every staff member was eager to assist all customers in a timely manner. Walter had a great personality. He laughed, joked, and gave his expertise knowledge with customers. Outside of his service, they move quickly, which is a plus for those with busy lives. I will definitely be going back to this location for services.
Absolutely insane prices. How on earth do you get away with charging $60 FOR A FILTER?!? Also do not put coupons in your website if YOU WONT EVEN TAKE THEM!!!! Went through 4 separate coupons that all got rejected. They came directly from the website!!!
The employees were courteous and the service was performed on my vehicle in under 20 minutes..
Excellent service, professional courtesy and very pleassnt atmosphere. All staff are very professional and taking care of your needs
Friendly staff. Quick service.
they explained other things that were going on with my vehicle. i just wanted an oil change, they showed me that my ac filter needs replacing
The customer service is great. Little too pushy on the extras and such. Only complaint I have is they got grease all over the inside of my range rover. I was able to clean it myself but they need to be careful of grease and oil transfer inside a vehicle.
The personal touch
Price $ 133.
Professional, friendly and great service.
customer service
Great customer service!
The gentleman that assisted me was thorough, polite, professional & extremely knowledgeable. I always receive great service & info at this location!
I am very disappointed because I feel that I paid a good substantial amount of money and my car is still not driving correctly. So therefore I would never recommend Jiffy Lube to nobody
Very helpful
Quick and friendly peiple
The Annapolis team rocks. They had me in and out in no time at all.
Service was Truly second to none
Asked going in for service to have all tires pressurized to factory settings. Request was recorded on final receipt. After payment I checked on dash display and saw that specific work had not been done. Had to go find service tech to get work done.
Professional and Timely
Fair prices and competent mechanics.