based on 2672 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very fast services, very respectful and professional employees. Very clean waiting room
a quick and simple oil change and filter ... fast and well done . I go out of my way to go to your location rather than any of the ones close to me . My only concern is your price has escalated to over $100 for this simple service . I understand inflation but come on ... 5 quarts of oil / a filter and 10 minutes of labor .... over $100 ? WTF ?
Prompt service at the right pricr
Have a fleet vehicle and often use you guys at a location closer to home because everywhere else needs an appointment. Was working at a place next door to this unit and was over due for oil change. Came to get it 2 hours later and truck sounded louder than normal. Kept driving home and t started to rain and I found my driver's side windshield wiper to be way too small. Passenger side is correct size. Once I got home I found the air filter box cover was off allowing unfiltered air into the engine. Tires were rootated as I had requested but this vehicle needs 55psi up front and 75 in the rear. I came in with a low tire light on the dash. Thankfully it was still on when i lefft because I might not have noticed right away that they were not adjusted. These trucks handle poorly on the highway when you have them improperly inflated. Team was friendly and awesome to deal with when I arrived, and after returning promptly to correct tire pressure.just greatly disappointed after seeing the bill for 353 dollars and not being done correctly. I did call and ask about the wiper blade before I discovered the air box lid. He said come back and they will swap it out, but that's a 45 mile drive one way.
Very courteous and fast service
Fast and friendly service.
Good service
Mechanic was extremely friendly and made the trip painless
Everything from customer service to a job well done!
Very friendly and good customer service. Waiting area very clean.
In and out and accurate about information when needed for my car.
Courteous, promptness, experience, cost
Quick, and very professional service.
Fast friendly service, Thank you
Good, fast service. Great staff. Thanks.
Service was quick and done correctly
Fast
Always very professional
The visit was pleasant and the service men were very nice and informative. I give it a 10. My 3rd visit.
Professional service
This is by far my favorite Jiffy Lube. I have been to several over the years but now always try to make sure I can make it to Annapolis. The team at this location is great!
Every one there was professional friendly office was clean they had knowledge about what was happening to my car they explained everything they had done
All of my questions were answered, and I was treated very fairly.
Great
quick service, clear explanation.
Fast
I came to get my oil changed and had an excellent customer service experience. Arshad Abdullah and the service team got my car situated in a timely way and they allowed me to use my coupon. Hope to be back soon- thanks to the team today.
Did not put my cabin air filter cover back on, was left on floorboard, watch 2 cars leave before me and I arrived before them. 1 I Should be asked if I would like them to check the filter since it's located in the vehicle and they have to go into the glove box to get to it.
Quick & Easy
They were friendly and showed me their review of the status of my vehicle. They did not pressure me to do the things that were recommended but informed me about the timeline to complete the recommendations.