Jiffy Lube
No Address
Baltimore
MD 21136
United States

Average rating: 9.2 out of 10 based on 3950 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 10, 2025 — Rated 10 out of 10 by S.P. Jiffy Lube of Annapolis
What did you like about your recent visit?

Very Professional, Fast Service,
Really Helpful

Report a concern   March 10, 2025 — Rated 10 out of 10 by C.H. Jiffy Lube of Severn
What did you like about your recent visit?

Very polite and worked in a timely manner.

Report a concern   March 10, 2025 — Rated 10 out of 10 by L.I. Jiffy Lube of Annapolis
What did you like about your recent visit?

Service was good and fast

Report a concern   March 10, 2025 — Rated 10 out of 10 by B.F. Jiffy Lube of Pikesville
What did you like about your recent visit?

The efficiency and courtesy of the employees.

Report a concern   March 10, 2025 — Rated 10 out of 10 by D.L. Oxon Hill Jiffy Lube
What did you like about your recent visit?

Fast service and good customer service

Report a concern   March 10, 2025 — Rated 10 out of 10 by J.F. Jiffy Lube of Millersville
What did you like about your recent visit?

Everyone was polite and efficient.

Report a concern   March 9, 2025 — Rated 10 out of 10 by S.A. Jiffy Lube of Owings Mills
What did you like about your recent visit?

Quick and professional

Report a concern   March 9, 2025 — Rated 10 out of 10 by G.F. Oxon Hill Jiffy Lube
What did you like about your recent visit?

Speed in completing my oil change. Very friendly and competent staff.

Report a concern   March 9, 2025 — Rated 10 out of 10 by M.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Super nice staff. In and out in about 20 minutes. Not a lot of pressure to upsell on my services.

Report a concern   March 9, 2025 — Rated 10 out of 10 by M.B. Jiffy Lube of Beltsville
What did you like about your recent visit?

Prompt and thorough service. All of the associates were very polite.

Report a concern   March 9, 2025 — Rated 10 out of 10 by L.N. Jiffy Lube of Severn
What did you like about your recent visit?

Servicio rápido

Report a concern   March 9, 2025 — Rated 10 out of 10 by J.O. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick and thorough service

Report a concern   March 9, 2025 — Rated 9 out of 10 by L.P. Jiffy Lube of Pikesville
What did you like about your recent visit?

I was able to get a full service 45 mns from closing time.

Report a concern   March 9, 2025 — Rated 8 out of 10 by R.S. Jiffy Lube of Johnstown
What could we do to improve?

Everything amazing but prices have been rising

Report a concern   March 9, 2025 — Rated 10 out of 10 by Y.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Very clean and extra friendly staff. They make you feel like family.

Report a concern   March 9, 2025 — Rated 10 out of 10 by M.C. Altoona Jiffy Lube
What did you like about your recent visit?

The convenience and the thoroughness.

Report a concern   March 9, 2025 — Rated 10 out of 10 by C.S. Jiffy Lube of Laurel
What did you like about your recent visit?

Very helpful

Report a concern   March 9, 2025 — Rated 10 out of 10 by M.J. Jiffy Lube of Laurel
What did you like about your recent visit?

The friendly atmosphere, the willingness to help bring costs down with applying discounts and the quick turnaround.

Report a concern   March 9, 2025 — Rated 10 out of 10 by L.S. Jiffy Lube of Crofton
What did you like about your recent visit?

Easy to get work done and friendly assiciates.

Report a concern   March 9, 2025 — Rated 10 out of 10 by K.G. Jiffy Lube of Millersville
What did you like about your recent visit?

Staff is very friendly, informative & helpful. They completed the job very quickly.

Report a concern   March 9, 2025 — Rated 10 out of 10 by D.C. Jiffy Lube of Laurel
What did you like about your recent visit?

Fast and efficient

Report a concern   March 9, 2025 — Rated 7 out of 10 by R.B.K. Clarksville Jiffy Lube
What could we do to improve?

Price of items

Report a concern   March 9, 2025 — Rated 10 out of 10 by H.J.C. Jiffy Lube of Severn
What did you like about your recent visit?

Everything. Very good

Report a concern   March 9, 2025 — Rated 2 out of 10 by D.W. Jiffy Lube of Pikesville
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

1. The waiting area was filthy. The air purifier was on the floor and full of dirt on the exterior, the floor was dirty also.
2. When I arrived I stated that I only needed an oil change, nothing more, but as usual I was presented with how hot my engine block was and that I needed an oil stabilizer. My question to tech was oil purifier does not run my engine but rather the engine oil. He immediately got an attitude.
3. You offer complementary interior vacuum but you couldn't tell that it was done with care. Dirt still on the mats and on the sides of where the mats lay. It would have been better to just not do it at all.
3 At check out I asked about my senior citizen discount and this same tech that tried to sell me oil stabilizer had an irritated look on his face as if he was mad that I even asked. I offered to show my id but he never acknowledged me. To that end I wasn't told what the discount amount was rather he just gave me my final total. I looked at the receipt and it was only $5.00. It's not about the money, it's about customer service.

I have been going to this location for over 8 years now and can't say that I will continue. I could have easily gone to the dealership for this service.

If you staff members are not equipped to handle customers, customer questions then maybe they should not be in this position.

I don't need a follow up call or email, I simply will be taking my service elsewhere.

Report a concern   March 9, 2025 — Rated 10 out of 10 by M.F. Jiffy Lube of Crofton
What did you like about your recent visit?

In and out quickly. Did not try to sell me services/items that were not needed.

Report a concern   March 9, 2025 — Rated 0 out of 10 by R.M. Jiffy Lube of Beltsville
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

My car completely broke down after I had $540 worth of work done to my car and I will never use Jiffy Lube again. I should have just got a oil change but the workers there was saying that I needed other things done to my car. I went in on a Saturday and by Tuesday my car was riding ruff and my engine light was blinking. I took it back to this location and they recommended me to a different shop where they told me that my car has different issues and that my car was down and I would need almost $3000 worth of work to get it back in running .

Report a concern   March 9, 2025 — Rated 4 out of 10 by S.W. Altoona Jiffy Lube
How did we disappoint you and what can we do to make things right?

I know you where busy the day I was there but say you did something you didn’t ( vacuumed my car) How do I know you did the other things you said you did

Report a concern   March 9, 2025 — Rated 9 out of 10 by A.D. Jiffy Lube of Reisterstown
What did you like about your recent visit?

Friendly and efficient staff.

Report a concern   March 9, 2025 — Rated 10 out of 10 by C.F. Oxon Hill Jiffy Lube
What did you like about your recent visit?

Excellent service

Report a concern   March 9, 2025 — Rated 5 out of 10 by B.Z. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

I was told when paying my bill the windshield was washed. I got in my truck to leave. The windshield was clearly not washed. The film of dirt on it, same as when I came in. It made me question what else might of said was done and wasn't. I paid for the most expensive oil. Was I truly given that. I don't care if the windshield was washed, just don't lie about it. Not good business.


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