based on 5515 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I will only come to the jiffy lube in Pasadena. They are always so sweet and welcoming! Not only are they fast but they take time to explain every step and what all needs to be done to your vehicle.
Efficiency
it was quick and easy
I really appreciate my military discount
Had poor experience with dealer on transmissions tsb. Gave brief explanation to frontline staff they explained your procedure for transmission service. Directly able to answer technical questions to my satisfaction and had me in and out 30minutes. Honda of Annapolis had my vehicle overnight never started service on scheduled 7:30 am appointment next day it was on rack for $150 oil change and visual inspection. Happy to say jiffy lube addressed fluid change in transmission and solved the torque converter judder.
did what I ask. No issues no up-sale.
My engine light hasn’t been on for years and I left there yesterday. Now my engine light is on and my engine was running not as smooth. I’m just not sure what happened. Or if I got the wrong oil. It’s has never happened before. It’s just crazy I got an oil change yesterday evening and now this morning my engine light is on. So I’m gonna he to take it to the shop
Fast and friendly
Quick, quality oil change with a friendly & professional team.
Fast and easy
The convenience of service along with the quality of service.
Heather provided excellent customer service!!
GREAT KNOWLEDGEABLE STAFF
Very helpful and friendly!
Everyone was very courteous and friendly. The work was done very quickly.
Great customer service . Just overwhelmed with all the extras they try to offer you. Everyone was professional and very Friendly
The employees are very courteous and friendly. They get you in and out for service as quickly as possible.
All employees are very kind and courteous every time I visit there I will continue to give great recommendations and tell my neighbors and friends to go there
Expert assistance.
customer service
Service was quick and friendly.
Another area location told me 45 minutes before closing time that they were closed (they were sitting outside eating pizza). This location took care of my oil change- had me in and out in about 15 minutes. I didn’t even know this location existed but will go here from now on. Friendly and professional!
Polite workers and very helpful
Just what you want to expect from quick stop oil change service. The staff was fantastic and they had my truck in and out very quickly.
Great customer service
Service was great. I asked the technician to check my tire pressure and oil level.
They were quick and honest
Very helpful employee
The service and staff are consistently knowledgeable, informative, and courteous.
I’ve been a repeat customer at the Jiffy Lube located at 5518 St Barnabas road for a few years now. However, one thing that’s starting to turn me off from going there for service is that each time I go there for an oil change, I don’t receive the included window wash and car vacuum. Those are said to be included with an oil change yet I never received them. Sometimes, all of my fluids are not refilled either which in turn makes me feel cheated.