based on 2722 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service , prompt attention .
Everything was great this time around. Really nice to not be pressured into cross selling for a change. I actually had to ask for some extras to be replaced. I like it
I came in for a oil change and it was great service. 💪🏾💪🏾🔥🔥 I'll always come here first before any other shop. My loyalty has been rewarded.
It was good. Danin was great!
They performed the service I requested and did not insist on upselling other services
Friendly technicians and provide excellent service.
Fast, convinient, and afordable.
First, you guys were very fast and friendly so that is a positive.
My worry was that you didn’t do the whole check and check all of the fluids- just changed my oil. I had a groan from the turning of the wheel so I knew something was needed for the steering. Only I after I was being checked out did I ask about that fluid, and so they filled that. No groans now. But I am still worried that the radiator fluid wasn’t checked. My plan is to go by and ask them to check and fill it but it is an extra trip that should have been checked.
Lastly, my usual place did not have te oil filter for my 1997 car so that’s why I ended up at Pasadena. Severna park recommended them.
Convenient
I think for a oil change and service it was just fine
Friendly and kind staff, quick service, kept me in the know about my car
Put the wrong oil in my vehicle causing damage
The customer service is great!
Willingness to present discounts to stuff in paying for unpredicted services.
Friendly staff
Fast and great service.
Lots of attempts to upsell because they don't know the difference between miles and kilometers. Yes, I know I need sparkplugs at 75k miles but I'm only at 90k kilometers. And my sticker says next change at 95k miles. 🙄 Not all cars have odometers with miles. Mine is kilometers! Things like that.
Dark, dingy, overcrowded waiting area. Long wait. Overpriced. Said they cleaned my windshield but didn't. Supposedly vacuumed also but I think they forgot to turn it on. Good thing I'm not from the area because I won't be back. Not that anyone from that place would care.
Friendly and knowledgeable staff! Low wait time!
I've been there a few times and every time they are very detail and customer service is amazing. Thank you so much
I specifically asked to lube front end. Receipt shows 10 fittings lubed. No fittings lubed.
Receipt shows coolant ok. Reservoir empty and cap missing.
Receipt shows air filter ok. Air filter never checked. (I was sitting in the vehicle).
I was quickly in and out with no problems. Have been going to this location for years. Always satisfied.
I was not informed of which oil was being put in my car. They ended up putting the most expensive oil in there instead asking me which one I wanted and which one I usually get. 0/10 would not recommend. I would never return.
Very professional
I liked the effeciency of the staff there. When I drove up, I was recognized immediately. I was advised that someone would be with me shortly. Shortly I was asked what I needed. I was in & out of there in less than 45 minutes. I am very pleased with my windsheild wipers!! I am very pleased with the service I received!!
Quick service
Good service ..thanks
Everyone was very nice and talked to me like a friend and not just a business. I liked that.
I've been going to millersville jiffy lube 25 years. Lou runs a great shop. He is the best
The staff was very helpful and courteous. They completed the task in a timely manner.
very helpful and courteus