Grand Rapids
120 W Main St
Middleville
MI 49333
United States

Client Testimonials

Report a concern   December 18, 2022 — Rated 10 out of 10 by O.F. Grand Rapids
What do you like about our products and services?

Schedule was easy. Joshua was knowledgeable of the product & service. The entire process was quick & easy. AND... I'm THRILLED with the outcome! My rug looks new again! Thank you.

Report a concern   December 15, 2022 — Rated 10 out of 10 by L.W. Grand Rapids
What do you like about our products and services?

Josh is very professional and friendly. Zerorez has cleaned my carpets 2 times and each time they arrived on time and did a really good job. My carpet looks like new and feels soft.

Report a concern   December 15, 2022 — Rated 10 out of 10 by D.B. Grand Rapids
What do you like about our products and services?

Quality service

Report a concern   December 9, 2022 — Rated 10 out of 10 by L.B. Grand Rapids
What do you like about our products and services?

Asked if any problem areas and explained each step and very thorough. Looked wonderful

Report a concern   December 2, 2022 — Rated 10 out of 10 by J.J. Grand Rapids
What do you like about our products and services?

Great tech! Great job on the carpets! Respectful of my home and property!

Report a concern   November 30, 2022 — Rated 10 out of 10 by P.B. Grand Rapids
What do you like about our products and services?

My carpets are extremely clean. Your service tech was friendly, prompt, knowledgeable and professional.

Report a concern   November 29, 2022 — Rated 10 out of 10 by G.L. Grand Rapids
What do you like about our products and services?

Carpets look great!

Report a concern   November 28, 2022 — Rated 10 out of 10 by K.D. Grand Rapids
What do you like about our products and services?

My carpets look and smell so much better! Really like your technique in cleaning!

Report a concern   November 23, 2022 — Rated 10 out of 10 by V.B. Grand Rapids
What do you like about our products and services?

Carpet looks so nice and clean and love the fact that it doesn’t use and leave any soapy residue

Report a concern   November 19, 2022 — Rated 10 out of 10 by L.W. Grand Rapids
What do you like about our products and services?

I just love that their clean, is truly clean. I've used another service provider 1 time in between and after the other service, it was just a few short months that I could see traffic wear starting up again. With this service, the oils and dirt has nothing to cling to and the result is significantly longer before I need to call them back.

Report a concern   November 17, 2022 — Rated 10 out of 10 by C.W. Grand Rapids
What do you like about our products and services?

Everything was great about your service and the technician, Josh.

Will be recommending your company to everyone I know.

Report a concern   November 15, 2022 — Rated 10 out of 10 by S.V. Grand Rapids
What do you like about our products and services?

The team that came out to clean our carpets were knowledgeable, kind and very helpful!

Report a concern   November 10, 2022 — Rated 10 out of 10 by T.F. Grand Rapids
What do you like about our products and services?

Was pleasantly surprised to learn about the first part where deep dirt is raised up from deep in the carpet. Always pleased to see stains gone and the carpet looking new, and dries quickly.
Also, the technicians are professional, hard working, and knowledgeable of their product.

Report a concern   November 9, 2022 — Rated 10 out of 10 by J.B. Grand Rapids
What do you like about our products and services?

The carpets are so soft and my sectional looks wonderfu

Report a concern   November 8, 2022 — Rated 10 out of 10 by B.M. Grand Rapids
What do you like about our products and services?

Reliable and great service.

Report a concern   October 21, 2022 — Rated 10 out of 10 by L.I. Grand Rapids
What do you like about our products and services?

Using soft water makes a huge difference.
Very pleased with the outcome. The carpets look great,.

Response from Grand Rapids:

Thank you, Leslie for taking the time to leave us a review. We are so glad you were pleased with your services and we appreciate all your kind word. Thank you for being a valued customer and we look forward to cleaning for you again in the future.

Report a concern   October 19, 2022 — Rated 10 out of 10 by E.H. Grand Rapids
What do you like about our products and services?

Love Zerorez! My carpets are always super clean! Love Josh Clark. He is the best in the business!

Response from Grand Rapids:

Thank you, Emily for taking the time to give us a score and some kind words. We really appreciate you leaving us feedback about our services and our technician. We are glad you enjoyed our services and look forward to cleaning for you again in the future.

Report a concern   October 4, 2022 — Rated 10 out of 10 by S.V. Grand Rapids
What do you like about our products and services?

I like how your technicians kept me up to date on their ETA and gave me enough notice that they were on their way so I could still go about my day and not be waiting around in the 3 hour window.

They were very thorough in their explanation of their services and costs.

They worked quickly and effeciently but also took time to do a thorough cleaning.

The smell of the products is the best smelling of any company I have used.

Response from Grand Rapids:

Thank you, Sam for taking the time to leave us with a review. We really appreciate all the kind words about your experience with our services. We are happy to hear that you got a thorough cleaningd and we look froward to cleaning for you again in the future.

Report a concern   September 21, 2022 — Rated 10 out of 10 by D.M. Grand Rapids
What do you like about our products and services?

The crew did an amazing job!!!! Very friendly and professional. We had some pretty tuff spots in a newly purchased home and they made the carpet and smell return to normal. We would and will recommend this company to anyone!!!!

Response from Grand Rapids:

Dawm, we at Zerorez Grand Rapids want to thank you for taking the time to leave us with such a lovely review. We are glad we were able to come out and help the process of making your new home healthy for you and your family. Thank you for the willingness to recommend our company and we look forward to cleaning for you again in the future.

Report a concern   September 21, 2022 — Rated 10 out of 10 by K.E. Grand Rapids
What do you like about our products and services?

The cleaning of our carpet was very thoroughly done in every room.
We were very pleased with the outcome.

Response from Grand Rapids:

Thank you, Kathy for taking the time to leave us with such a good review. We are happy to hear that everything turned out great for you. Thank you again and we look forward to cleaning for you again in the future.

Report a concern   September 16, 2022 — Rated 10 out of 10 by K.R. Grand Rapids
What do you like about our products and services?

I am very happy with the resulting clean, soft carpet! The carpet was very soiled & neighbors & relatives can’t believe the difference! No stiffness or odor after drying….I am a repeat customer for sure & will be highly recommending Zerorez to everyone.
Sydney H. was efficient, knowledgeable & friendly….an effective combination!
Thank you.

Response from Grand Rapids:

Kaye, we want to sincerely thank you for such a lovely review. We appreciate all the kind things you had to say about the service we provided you and the kind words about our tech. We enjoy making our clients happy and making sure we leave your home happy and healthy for your family. We look forward to cleaning for you again in the future.

Report a concern   September 15, 2022 — Rated 10 out of 10 by K.S. Grand Rapids
What do you like about our products and services?

The two people who came to clean carpets well represented Zerorez!!!!! Please tell them thank you

Response from Grand Rapids:

Thank you, Kathlee for taking the time to leave us a 10/10! We will definitely let your techs know that you appreciated them! We thank you and look forward to seeing you in the future.

Report a concern   September 6, 2022 — Rated 10 out of 10 by D.E. Grand Rapids
What do you like about our products and services?

All carpets and furniturn very clean. No left over residue.

Response from Grand Rapids:

Thank you, Dennis for taking the time to leave us with a few words. We are happy to hear that every thing came out great. We appreciate all your feedback and look forward to working with you again in the future.

Report a concern   September 3, 2022 — Rated 10 out of 10 by K.U. Grand Rapids
What do you like about our products and services?

Lower water usage, no harsh chemicals. The ladies were professional and friendly. No marks on my walls and they finished in about 90 minutes. Great job!

Response from Grand Rapids:

Thank you, Kim for leaving us with such a great review. Our technicians enjoyed cleaning for you. We are happy to hear about your experience with our services and technician's. We look forward to cleaning for you again in the future.

Report a concern   September 2, 2022 — Rated 10 out of 10 by J.M. Grand Rapids
What do you like about our products and services?

Our technician did a great job and was friendly and professional

Response from Grand Rapids:

Thank you, Jessica for leaving us a 10/10 and such kind words. We are happy you had a great experience with Kara and our services and look forward to cleaning for you again in the future.

Report a concern   August 27, 2022 — Rated 10 out of 10 by S.L. Grand Rapids
What do you like about our products and services?

I can't say enough good things about the service that we received from Josh. I had a couch for 8 months and was starting to see a pink tint to the fabric and terrible water marks. Josh came out to clean the couch and after some investigation on his part, we found that the couch has been mislabled!! Josh is in the process of writing a summary of his findings so I can bring it to the attention of the manufacturer.

Thank you Josh for all you time and effort!

Response from Grand Rapids:

Thank you, Sarah for taking the time to tell everyone about your experience with our services and our technician. We are so glad that Josh has been able to help you through this with his experience and expertise of the industry. We are happy we could help you with this and look forward to working with you in the future.

Report a concern   August 26, 2022 — Rated 9 out of 10 by J.E. Grand Rapids
What do you like about our products and services?

The cleaning smell wasn't overwhelming and was mostly gone by the end of the day. Natalie was friendly and professional and cleaned our carpets quickly and efficiently.

Response from Grand Rapids:

Thank you, Jessica for telling everyone about your experience with our services and out technician Natalie. We are happy to hear such kind words about Natalie and our services and we look forward to cleaning for you again in the future.

Report a concern   August 26, 2022 — Rated 10 out of 10 by L.G. Grand Rapids
What do you like about our products and services?

Really got carpets clean. No harsh chemicals. Service technician explained process and was very friendly and professional. Carpets were dry the same day.

Response from Grand Rapids:

Hi Lynne! Thank you for taking time to leave us a review. We are so glad to know you enjoyed our services and our technician. We appreciate you and look forward to the next time!

Report a concern   August 25, 2022 — Rated 10 out of 10 by M.D. Grand Rapids
What do you like about our products and services?

I like that they don’t leave a smell and residue. Kara did a great job!

Response from Grand Rapids:

Thank you so much Marni! We are so glad you had a great experience with our services and with our technician Kara. We appreciate the 10/10 and all your feedback and look forward to cleaning for you again in the future.

Report a concern   August 20, 2022 — Rated 10 out of 10 by V.T. Grand Rapids
What do you like about our products and services?

Service

Response from Grand Rapids:

Thank you, Vicky for taking the time to leave us a score! We truly appreciate it!


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