based on 2371 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough
Organized, clean, friendly
Highly organized and streamlined process. Doctors and Nurses are nice and efficient.
The staff there is the BEST most AMAZING ATTENTIVE there is! I’ve delivered both my children there and tell everyone to do so also!
Very friendly staff. Got me in to see the NP in a timely manner
I’m was impressed with the staffs professionalism and the quality of care provided during my visit.
good service and nice personal
Friendly staff and very informative.
courtesy staff
I had the absolute best team when it came to pre-baby, baby and post-baby! My OB was Dr.Mitchell and myself and my husband absolutely loved her! The office staff and the labour and delivery staff were super helpful, informative and just down right friendly. Honestly sad that we moved and our next baby won't be with this amazing team. They're going to be hard to top!
Friendly and knowledgeable staff
Prompt. Nice staff. Got the job done
Friendly and caring
Very efficient and knowledgeable
After having Hip replacement surgery on Nov 28th & Carpel Tunnel surgery on Dec 29th, both at BSW, I have to highly recommend this hospital. From 1st contact to go over surgery to my check in, the staff was professional, informative & kind as they guided me through the process. My surgeons were helped by an awesome team of nurses, attendants, & professionals that took care of me before & after surgery. Thank you so much for everything & helping me continue a better quality of life.
BSW FRISCO isnt a hospital its heaven itself. Nurses are angels and doctors are the gods. Had a stress free experience and recieved top notch care. All nurses were kind, warm and knowledgeable. In 3 days they taught us lessons that'll last a lifetime. Housekeeping were always on time and kept the room clean at all times. The food was exceptional and delivery was always on time. Getting it delivered to the room was icing on cake.
I would like to personally thank all the nursing, housekeeping and catering staff. I will always visit BSW FRISCO for all of my medical needs hereafter and will also recommend to all my friends and family. Thanks again for your exceptional service.
The care during our stay there
Great staff. Very attentive. Facilities were clean and modern.
Everyone we had contact with from registration, nurses, and 16& doctors were helpful, accommodating, & friendly. They all went out of their way to not only make me the patient feel at ease & comfortable but also was very accommodating & helpful to my handicapped husband.
Your staff was excellent, from the front staff to the nurses. Outstanding job!
Friendly staff and prompt attention
Easy to get registered and complete paperwork prior to surgery.
5 star treatment with the best bedside manner I've ever experienced. My husband and I felt like royalty while becoming first time parents. We couldn't be happier. Thank you!
N/a
Clean facility, friendly staff, competent medical professionals
All of the staff members were very kind and helpful throughout our entire journey at Baylor Scott White Frisco. As first time parents, we were a bundle of nerves when we first arrived and had millions of questions and concerns which were addressed very patiently. Our stay at Baylor Scott White helped make our first pregnancy experience a very positive one! Would highly recommend using this hospital to others!
All of the hospital staff were great aside from the doctor. He was very rough, didn’t care when I told him that my lymph nodes were very painful (still aggressively pressed down on them, was very rough when taking my saliva and nostril saliva to obtain results of what was causing me to be sick and pushed the q-tip so far down my throat which isn’t necessary that I gagged. He also, had this energy of I quote “I know you have better things to do, so we don’t want to keep you here, and everything we tested you for came back negative.” It was the most abrasive, almost as if I’d be pretending to be sick especially in these times energy from him. So, I replied about the pain and having every symptom of the flu and what should I do/take? He responded stating “I’m not trying to say that you aren’t sick because you are but we’ve tested you and nothing comes up then he quickly left the room for me not to ask anything else. The male nurse who came in after him was WAAAAY more pleasant and comforting and related in how he doesn’t feel well but is always exposed to illnesses so he’s been dealing with the same symptoms as myself. But the doctor made me feel less than and like a waste of time and that has NEVER been an experience of mines so I hope that this doesn’t reflect the other staff but solely him.
The staff is phenomenal and so friendly. From the check in staff to the Surgeon. Everything was so effortless.
Everyone was great and very helpful! They made this already exciting experience even more amazing!
Prompt, efficient, caring, empathetic, great communication during the entire process and greatly relieved to finally have the correct diagnosis and treatment.