based on 9450 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Triage was fast and easy, and the staff was just incredible all the way through.
Clean facility, amazing staff and great food!
Very prompt and professional.
Personal was super and efficient. However the data on my visit DOES NOT on the Baylor Epic. Every sad. Your site I will pass the next time. I did go to Baylor Plano ER the following day
I live in Josephine and BW&S in Frisco was really inconvenient for me. I was told that was where Dr. Hood did his SCS surgery.
I have been to the ER twice and didn’t have to wait at all. Except for my most recent interaction with the ER physician, I have had great experiences.
When I went in for a blood clot on 9/3/23, the doctor was not friendly or reassuring at all.
Other than that, I would recommend this facility.
Everyone was friendly and helpful.
The service , the convenience
One of the best hospitals in area
friendly and helpful staff. Also like the following call after discharge
Very professional and kind.
Did not get offered a ride in wheelchair to car. I had to walk all the way downstairs to front lobby after c-section. Did not get offer shower/tub for babies. Not all the nurses were kind/caring and made me feel like a check box.
Discount, refund, free stay, something to make it right. Had my other child before and was a better experience.
I love the people that directly took care of me. I LOVED every one of them. Each nurse was so incredibly kind, very attentive and as helpful as ever.
Professional, caring and quick
My baby had a fractured leg and my discharged was within 30 hours of my delivery. (C section)
I was not fully recovered and was in trauma because I had uterine rupture.
So overal bad experience
Location, easy to park and enter and easy and fast to check in
The customer experience was excellent from entering the building to exiting the building. Dr. Burleson and his staff are always top notch!
Everyone was friendly and knowledgeable. They listened to me and gave me terrific care.
Everyone was friendly and very understanding of the pain I was in.
No wait. Very friendly
Courteous, professional, and facility is top notch
In and out quickly.
Responsive and high quality providers
I was seen quickly and taken care of for the most part
the first doctor didn't let me know he was leaving (end of shift) and it took a while to get my xrays read but I was given a walking boot soon after.
I was able to see a doctor same day. Was very thorough and got me in and out in about 45 minutes.
Friendly, helpful, thorough.
You are efficient and the staff competent. Thank you for good service.
From warm welcoming to discharge it was a very pleasant experience. As we have a little family support and our first baby we walked in nervous, but the hospital and management really never felt us lonely. The support we received from nurses is amazing. Especially our labor Nurse Theresa I cant thank her enough, the way she supported us during the labor and delivery was so special and we will remember her for our rest of out lives. I also want to thank baby Nurses - Maddy & Leslie was simply amazing, they both made us very much comfortable and confident in our postpartum. Both the nurses are so nice, thought us very much during the postpartum and they both were so nice to us during our stay in Baylor scott.
Thank you Baylor Scott 😊
all good
Everything was done so professionally.