Customer Testimonials
It’s refreshing to deal with a decent bike shop thank you
Justin was extremely helpful from helping me order my new Tallboy to getting me the right kit and pedals. I will recommend him to everyone
Service. Professional. Quality.
Really knowledgeable staff and great service
knowledgable staff and reasonable prices for parts you can order.
Couldn’t find product locally.
Good advice and fair pricing
Responsive to questions and knowledgeable about their products
very accommodating, good work done, good value!
Friendly, very helpful staff! And complimentary tuneups for 2 years after the bike purchase.
Great quality service
Generally friendly, knowledgeable staff, with two outliers to date. One regarding buying a touring rim for my bike, the staff person picked one that only takes up to 28mm tires, the other time I was gettting a derailleur for a friend and the staff sold me and sram, without asking or telling me that they are not compatable with shimano shifters, so then had to get a shifter as well. Other than that, I am very happy with the advice I get. Also your prices are very competitive, e.g., the KMC x9 chain I just bought, Urbane cyclist and Amazon both were above your price, Urbane, quite a bit. I am very happy to support a local business
Great customer service!
Staff are super accommodating and helpful
Loves the personal service
Ricky was absolutely fantastic, and went above and beyond to make sure I was comfortable with my choice, and knew all about what I had purchased.
He even went so far as to deliver the bike personally!
He is a brilliant example of an amazing sales representative, and customer service.
I will absolutely be coming back again for any parts or accessories I need for my bike
Accommodating.
I needed to have both of my bicycles fixed within four business days. I was told, based on the current high demands and frequent use of bicycles during the pandemic, it would take at least five days to fix one bike. I had both bikes fixed in four days. I brought them in on a Tuesday, both were fixed by Friday.
Skillful
One bike was like brand new after it was fixed ! A technician called me to discuss what was needed once something new was discovered during the fixing.
Polite
All three employees that I had met were very polite and courteous.
I like your products and service and you did what you told ,but I would say something that you may not like it ,you guys are pricey.
The service is friendly and professional.
Great bikes, wonderful service and nice public relations with your support of Smart Commute.
Friendly and knowledgeable service.
I found out about Evolution Cycle by searching for a product online (Giro Vanquish Helmet). I was very impressed by the level of Customer Service provided. I wish I got the name of the person who helped me... He was great and very knowledgeable. From inquiring about a product over the phone, to testing it out at the store and ultimately making the purchase - the overall experience was fantastic and greatly appreciated. I was also thankful I got such a competitive price for this helmet. I will definitely be back and sing the praises of how great you guys are. Thank-you!!!!
Knowledgeable staff and fair prices.
Really friendly staff! Finding the parking area was a bit tricky.
That you take the time to check with the customer and make the customer feel that you listen.
Thanks for the service.
When I ordered the Wahool Kickr Core trainer online Ricky called me the next day to ask me questions about if the trainer will fit my needs and bike. And I had some questions and he answered them for me right away. He said he will update the software and when I went to the store to pay for the trainer and gave them the cassette to install on the trainer as well as assemble the trainer for me. Mike showed me what parts I needed to put on the trainer before I put my bike on the trainer. Everyone there is friendly and the service was fast and efficient. Thanks.
Professional sales person.
Helpful and knowledgeable staff.
Very knowledgeable and helpful.
Best cycle shop in York Region
Professional staff and competitive pricing.
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