- Phone: 604-224-3536
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Customer Testimonials
Caring, engaged, knowledgeable, patient team members who never make you feel stupid for not knowing this or that.
Great expertise and great service. Thank you Tim, Sara, Jan, Jessica and Matt.
Friendly reliable
I love the professional, honest advice and service. Glad to have these awesome folks in the neighborhood.
Cheers and thanks!
Greg
I do my own service so only bring my big challenges to West Point Cycles. Time and again they’ve gone the distance to fix unfixable problems on my bike. Consistently the best service shop in town.
Quick service, reasonable prices, generous with advice and calm and organized during the crisis. Above and beyond.
WP Cycles (both locations) is a great bike shop!
For the past 20 years I've built and tuned my own bikes (and now e-bikes), so thus am usually around consignment/used bike parts places. But quite often I am in need of new and specific parts and tools and WP Cycles' expertise, great customer service, stock, and parts access have always been top notch and a godsend for me. Plus there is the convenience of living close by (near UBC).
If they started to sell and support e-bikes, I would definitely be interested!
I hope West Point Cycles are around for decades to come!
thank you for the wonderful servicing of my bike by Matt.
Great service! Will be back!
Customer service, customer service, customer service. You have staff that Go the extra mile, especially when problems with suppliers or warranty arise. Matt Is worth his weight in gold always good for advice and a laugh. Been coming for 25 years, friendly place to walk into
Great customer service
Knowledgeable friendly staff.
I liked that you were able to fit me in on short notice. I also appreciated the email/ text update that my bike was ready for pick up.
friendly, knowledgable, helpful staff
It was ver personal. There was a good selection of gear and bikes for all disciplines.
I've been going to WP Cycles regularly for almost 10 years now and Tim and Matt and the rest of the team always provide great service and advice.
Your people were all friendly and knowledgeable. Timing commitments kept.
Consistently on time and quality work.
Friendly,quick,on time
Always great , prompt service!
Personal contact and service
Knowledgeable, friendly staff
Excellent service. The employee I talked to showed me a great way to remove and reinstall a tire
Matt was knowledgable and gave a fair eswtimate of what repairs were needed.
Such great, friendly and helpful staff!
We’ve been buying bikes and accessories from the W 10th store since the 1970s.
You guys are always so friendly!
Helpful and very thorough!
You have great products and the thecnicians are the best. They know very well their job.
Very happy with the repairs and quick turnaround on my bike.
I brought my bike in our March 7th and it was repaired the same day.
My concern is that your shop was communicating with customers on March 7th that you were scheduling repairs for the first week of April.
I love your shop, staff, and repair service but in the past when I hear these long repair times being quoted I go to other shops for repairs.
I am not sure what the answer is, just some feedback from a customer.
My (repaired) bike and I loved your service with a smile in these trying times.. we both feel rejuvenated!
thank you somuch...