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Customer Testimonials
bontrager have alway been top quality products.West point cycles has been my go to store since I move to Vancouver.The other day my wife needed a New bike seat even with. COVID-19 your staff made this purchase seamless.Thank You for that.
Provided great advice. Very accomadating to specific customer needs.
thoughtful service and advice
Timely, organized, practical.
I just want to say, that you guys went above and beyond in both professionalism and maintenance of safety during such difficult times.
The products, staff and services are all great. No matter what kind of bike, clothing or accessories you are looking for, I would highly recommend West Point Cycles!
Great service
Great service! Great knowledge. Will be back.
Great service during a difficult time.
The service staff were very friendly and knowledgeable.
Great customer service!
Very pleased with your service in this difficult time
Excellent service. Thank you so much!
Great service. Very knowledgeable staff.
We like the fact that you have quality merchandise and stand behind your products and bike with excellent service and great advice. You really care about keeping us on the move with a bike that performs according to our needs and are really good about any adjustments that may need doing along the way. Thanks for all your help.
Jim F
Our salesperson was pleasant, knowledgeable, not pushy and very attentive to our needs. The entire process was really good despite the fact we were very nervous coming to the store. Your excellent Covid-19 policies and procedures helped to ease our worries.
Thank you very much!
Alex Tsaparas
You are going above and beyond during this time!!! Super professional and accommodating!!
As a bike rider during this time I really appreciate how you are making the best of the situation!!!
Chris Culos
The people, their knowledge and the quality of their work.
You're doing a great job keep people riding despite the shutdowns and health concerns. Kudos!
The staff seems trustworthy. Products are excellent.
Very personal service
Honest, helpful and patient. Also very accommodating and friendly considering everything that’s going on!
Great service and customer care.
My bike is 19 years old and is in great shape.
It has never missed a shift thanks your great professional service.
Thanks
Thanks for doing a great job to support the cycling community in these challenging times.
Love your team, the proximity and the constant enthusiasm to help find solutions. I send many friend/colleagues and patients. Keep up the good work!! I’m rarely ‘brand loyal’ when it comes to stores that promote recreation- except yours:))
First name removed
Attentive service even in very trying times.
Excellent service, as always!
During very difficult times and challenging circumstances within retail sales, your staff did an excellent job of ensuring my experience picking up a bicycle was great. The precautions your staff are taking to ensure their safety and that of the customer was above exceptional. Well done and thank you for your professionalism.
Being new to Vancouver I found West Point Cycles through internet searches & recommendations. The initial conversation with Foster was excellent then the in-store visit with Matt confirmed I made the best choice. The West Point Cycles team are passionate about the business and how they serve their customers. I appreciate this value add approach and will recommend West Point Cycles to my friends and business colleagues. Well done team and let’s hope for a speedy return to normal business.
Stay safe. Be well, and thank you for your guidance and a great experience.
Knowledgeable service