Customer Testimonials

Very appreciate Matt, Chris and the West 10th store staff/customer service. We love out Trek bikes and have appreciated the service department helping us! I/we have a long history at West Point (miss seeing Tim or Sarah too) and am glad to see the company thrive.

Friendly service, helpful staff and after many years of dealing with West Point Cycle we trust the company. Thank you for remaining open during the epidemic and maintaining a safe environment for customers and staff.

Very friendly and a pleasure to deal with.

Helpful and informed staff. Service is as any customer should expect.
Quality merchandise.

Very knowledgeable staff and great service.

Great crew, great work and great service is what I can say about West Point Cycles! They are the best bicycle shop in Vancouver as far as we are concerned. We find all their staff knowledgeable, friendly, and always willing to help. We are clients for life!

Marty P.

Good and helpful employees.

Friendly, helpful local shop. I have been taking all of my family's bikes here for service for years and would recommend them to anyone. Most recently I purchased a new bike for my daughter who's grown out of her last bike (also purchased from West Point).

Friendly, knowledgeable and good quality.

good range of products, tools, bikes, equipment and very friendly and helpful service.

Your staff are top notch!
Matt on the floor and Geoff downstairs are just fantastic.
Love you guys!!!

Brian

Fast delivery and friendly response to my email.

Friendly and professional service! I would not take my bike anywhere else for servicing!

Matt is super helpful, patient, and without ever being pushy to help find me the right bike.

Excellent service in explaining differences between different models and types of products. Knowledgeable staff. Made my purchase decision easy.

Love everything! Great products, and fantastic staff. A local institution. Love these guys!!

Prompt friendly service

Thanks to Matt & the team at West Point for the helpful advice and great work done to replace the damaged wheels and crankset on my bike. Awesome customer service.
JP Lotzkar

Good people with expert advice.

Spot on

Fast and friendly service!

The staff serviced my bike in a realistic and timely manner. You can take pride in the way your staff explained to me what was needed to restore my bike to a functional level.

Thanks

First name removed

Quick delivery and in stock

Great service and fast shipping.

Great customer services! Friendly and accommodating staff who ensure a quality job!

Excellent staff that are both knowledgeable and capable for sales and service. D&D

Superb service and a range of quality products.
The staff are very knowledgeable, but they all took time to listen to our specific needs and to help us find wha suited us best.
Couldn’t be happier. Thank you!

Smoking fast shipping! Wow! Thanks!

Convenient and trouble free.

That was a really good tune-up.