Customer Testimonials

My dad just brought me a bike and I'd say that it was perfect for me and also my mom, who has the same height as me. The seat wasn't hard and it was really easy to bike.

Amazing customer service by Matt. He stayed late to make sure we got what we needed.
The most helpful bike store in town!

always very good genuinely friendly help even when very busy.
Matt is great - does his best to source products needed for biking needs
good quality biking clothes and accessories

Staff polite and helpful

Excellent customer service. They are very accommodating, knowledgable and patient. Great products.

I appreciate the parts raceface and hope that were ordered for me and excellent service.

Please extend your day works or work hours. Thanks

Great place for bike stuff, and wonderful staff!

The quality

Really great customer service throughout my online purchase experience.

The bike is very nice. The service is very attentive and pleasant. Excellent!

great customer service, very friendly staff, knowledgeable. been shopping at west point on 10th since 2005!

Amazing customer service and really appreciate the bike tune up after you buy one

Matthew was great to work with. All the staff were fantastic.

Thank you Kevin, for tuning our mountain bikes. Great work! Quick and excellent service.

My bike feels brand new after the tune up. Your technical staff were very knowledgeable and straight forward with recommendations.

Just an idea, maybe you add a person to work the back door to after service pick up to help with the line up. Just and idea.

First name removed

I appreciate the cheerful and amiable professionalism of all the staff, and how hard you all work to keep us on the road! I always come away from a stop at your place having not only dealt with my bike maintenance agenda but also having had a good conversation or at least a good laugh. Matt in particular has been helpful when my trusty steed has gone lame! Tom

There was a mix up with my order but the staff sorted it out efficiently and gave me some extra flexibility to pick it up. Super friendly service and I could see they’re going to extra mile with all their customers. Thanks so much!

The staff is very accommodating and he recommended the good product .

Fast and super friendly service when I went to pick up my new Trek FX bike. Set me up with the accessories I needed and no yodelling or pressure.

Thanks!

You guys were terrific and so grateful you were ok to rush our bike!
We recommended it to some friends and I believe they placed an order too.
Thank you for your help!

Great service.

Friendly.

Professional.

Great service in the store

Friendly efficient

It was great getting the bike so fast - especially with Covid-19 - great discount on accessories and nice getting them installed free. Thanks a lot

Very helpful and knowledgeable staff.

Very satisfied with all

Everyone was very friendly, the bikes are awesome and took less time to have them than expected. Thanks

My go-to bike shop for more than a decade now. Customer service is just the very best. West Point always go above and beyond to get my bikes fixed up and get me back on the road as quickly as possible. Given how routinely I seem to break them, I don't know what I'd do without you guys!

They are doing a good job under these difficult circumstances. Service was fast and I am happy with my new bike.